The 2020 Five Star Conference Agenda

Sunday, September 13, 2020

1:00–5:00 p.m.


Qualified residential agents and brokers only. Participate in the 2020 FORCE Rally, one of the year’s most anticipated and exclusive events in REO.

Monday, September 14, 2020

8:00 a.m.–2:00 p.m.

Legal League 100 Fall Servicer Summit

9:00–11:30 a.m.

Property Management Lab

Shifts in market conditions put a renewed focus on the quality of work among property managementproviders. Lender/servicers,
field services companies, and government representatives gather to discuss the current state of property preservation, including vendor relations, disaster preparation and response, and how technology continues to revolutionize and provide opportunities
in this area.

9:00–11:30 a.m.

Innovation Lab

Leaders from across the technological sectors of mortgage and housing gather to discuss the innovations and growth taking place within the industry. Subject-matter experts delve into the growth of the fintech space, how to integrate cutting-edge technology with legacy systems, best practices for recruitment and retention, and strategies for expanding the reach of American homeownership to underserved borrowers. All mortgage professionals interested in learning about next- and best- practices, and how to stay ahead of the technological curve, are invited to attend.

2:00–4:30 p.m.


When navigating a challenging REO market, who better to turn to than the experts? Industry leaders will share strategies and solutions to steer you toward success. Engage in critical dialogue about the unique challenges facing REO disposition, including lead generation, asset management, and listing positions with high ROI.

2:00–4:30 p.m. 

Servicing & Compliance Lab

With servicers facing unique challenges every day, opportunities remain to streamline processes, strengthen partnerships, and ensure compliance. Learn from top servicing professionals as they introduce strategies for enhancing operations, managing costs, and assisting homeowners. One of the most popular labs at Five Star, the Servicing and Compliance Lab is a can’t miss event for mortgage servicing professionals, service providers, attorneys, and government representatives.

6:00–7:45 p.m.

Keys for Life Reception & Concert

Tuesday, September 15, 2020

8:00 a.m.–1:30 p.m.

Single-Family Rental Investment Roundtable

9:30 a.m.–12:00 p.m.

Industry Preparedness Lab

The mortgage industry works diligently to develop best practices in response to natural disasters and sudden-impact events. The COVID-19 pandemic challenged these practices and the industry’s approach to a global health crisis. During the Industry Preparedness Lab, experienced subject-matter experts discuss how the industry can prepare for, react to, and learn from disasters of every type and scope. Join us for a critical dialogue designed to ensure we are all prepared for that which we cannot control—from storm to fire to disease—protecting American homeowners and the workforce that makes the dream of homeownership possible.

10:30 a.m.–1:00 p.m.

Foreclosure Lab

Effective foreclosure administration practices are central to successful default servicing. The Foreclosure Lab offers the strategies that can help ensure seamless operations and premium service, addressing the industry's most pressing issues ranging from pending legislation to maintaining compliance.

1:00–2:30 p.m.

Women in Housing Luncheon & Awards Banquet