Ed Delgado, Chairman Emeritus of Five Star Global, will welcome conference attendees and provide keen insights into the state of our industry. This year has been uniquely fraught with unexpected challenges, and the industry has had to rise to the occasion in order to meet them. Hear what Delgado has to say about what we’ve accomplished, what remains to be done, and how we can all work together, as our 2020 conference motto suggests—United.