EVENT AGENDA

All times are central daylight time (CDT)

Monday, September 14, 2020
9:00 AM

Explore our virtual world and meet the industry's top companies and learn what they can offer to your business.

9:30 AM

Ed Delgado, Chairman Emeritus of Five Star Global, will welcome conference attendees and provide keen insights into the state of our industry. This year has been uniquely fraught with unexpected challenges, and the industry has had to rise to the occasion in order to meet them. Hear what Delgado has to say about what we’ve accomplished, what remains to be done, and how we can all work together, as our 2020 conference motto suggests—United.

9:40 AM

An annual Five Star tradition continues. Operation Homefront is set to honor the selflessness and sacrifice of our nation’s military. Join us this year as we keep this important mission alive. Brigadier Gen. John I. Pray III will be joined by representatives from Auction.com and the Veterans Financial Services Advisory Council in a virtual presentation honoring our nation’s heroes. You won’t want to miss this powerful Five Star moment.

10:00 AM

For housing and mortgage professionals understanding the state of homeownership in the U.S. is fundamental for success in the industry. Follow our experts as they break down key topics from lending, policy, and emerging trends in the market.

Gain knowledge and critical business insights from industry leaders at the Fifth Annual Dakota Asset Services (DAS) Network Summit. This Five Star Conference tradition brings together invited guests of DAS for education and insights. The DAS Network Summit provides you the opportunity to hear directly from DAS executives on market conditions, policies, and practices that impact your business and define your success. Leading discussions on topics such as the state of the industry, best practices for residential agents and brokers, and network responsibilities.

10:25 AM

We are excited to bring you the Virtual Legal League 100 Fall Summit on September 14—part of the Five Star Virtual Conference & Expo. Leading mortgage executives, servicers, and government representatives will join Legal League 100 members to discuss pressing issues during these uncertain times.

1:00 PM

Continuing an annual tradition, Five Star will honor an experienced mortgage industry professional who has made a positive impact over the course of their career and remains committed to helping build and strengthen the American system of homeownership.

1:20 PM
1:30 PM

Experienced subject-matter experts discuss how the industry can prepare for, react to, and learn from events that strain the system, ranging from economic downturns to natural disasters and, yes, an unprecedented pandemic.

4:00 PM

Explore our virtual world and meet the industry's top companies and learn what they can offer to your business.

Tuesday, September 15, 2020
10:00 AM

Explore our virtual world and meet the industry's top companies and learn what they can offer to your business.

Gain knowledge and critical business insights from industry leaders at the Fifth Annual Dakota Asset Services (DAS) Network Summit. This Five Star Conference tradition brings together invited guests of DAS for education and insights. The DAS Network Summit provides you the opportunity to hear directly from DAS executives on market conditions, policies, and practices that impact your business and define your success. Leading discussions on topics such as the state of the industry, best practices for residential agents and brokers, and network responsibilities.

10:25 AM

This year’s virtual FORCE Summit will feature four thought provoking panels. An exclusive event to learn about the state of real estate, positioning your business, and more. For qualified residential agents and brokers only. This is one of the year’s most anticipated and exclusive events in REO.

10:30 AM

Mortgage leaders from across the nation discuss the new challenges and obstacles for mortgage servicing and financial services industries today. 

1:00 PM
1:30 PM

Hear from leaders within government and mortgage servicing on all the important developments impacting the industry.

4:00 PM

Explore our virtual world and meet the industry's top companies and learn what they can offer to your business.

State of Homeownership in the U.S.

For housing and mortgage professionals understanding the state of homeownership in the U.S. is fundamental for success in the industry. Follow our experts as they break down key topics from lending, policy, and emerging trends in the market.

TRACK HOST

TRACK CO-HOST

State of Homeownership in the U.S.
10:00 AM - 11:00 AM
State Of Housing Panel

This power-packed opening sets the stage for the conference and provides keen market predictions and expert advice to proactively prepare for the months to come.

11:10 AM - 11:40 AM
Emerging Markets

Explore the growing market of single-family rental and strategic investment opportunities to expand your business.

11:50 AM - 12:20 PM
Critical Economic Updates

A group of the nation’s top housing economists gather to discuss the future of the economy as it relates to the mortgage industry.

12:30 PM - 1:00 PM
The Homeowners of Tomorrow

Today’s mortgage leaders are fostering tomorrow’s homeowners through new tools, tech, and lending strategies. Learn what millennials and Generation Z are looking for as they start to break into the market.

Industry Preparedness

Experienced subject-matter experts discuss how the industry can prepare for, react to, and learn from events that strain the system, ranging from economic downturns to natural disasters and, yes, an unprecedented pandemic.

TRACK HOST

TRACK CO-HOST

Industry Preparedness
1:30 PM - 2:10 PM
Managing the Strain on Servicing Systems

In the face of disaster, learn how to deploy tactical teams to impacted regions, assess and triage emerging needs, and provide counseling and resources for homeowners.

2:20 PM - 2:50 PM
Navigating Through The Storm

How top industry execs adjust business strategy and practices when faced with unexpected market conditions impacting homeowner and portfolio performance.

3:00 PM - 3:30 PM
The Impact of Natural Disasters on Servicing

In what ways have the housing and mortgage industries evolved from recent disasters? What have we learned from past events to carry forward to future response plans?

3:40 PM - 4:30 PM
Loss Mitigation Update

This session unpacks critical industry actions in response to homeowners’ challenges in the wake of a natural disaster or health crisis.

The Art of Mortgage Servicing

Mortgage leaders from across the nation discuss the new challenges and obstacles for mortgage servicing and financial services industries today. 

TRACK HOST

TRACK CO-HOST

The Art of Mortgage Servicing
10:30 AM - 11:00 AM
A Look at the Servicing Landscape

Top servicers from banks and nonbanks discuss what they are seeing in the market and what to expect in the coming months.

11:10 AM - 11:40 AM
Ensuring Property Preservation

Servicers and property preservation reps discuss strategies for protecting properties. 

11:50 AM - 12:35 PM
Tech For The Future

Tech is disrupting mortgage servicing. Learn more about the fintech breakthroughs that are impacting the industry. 

12:45 PM - 1:15 PM
Managing the Legal Process

 Legal experts and bank executives discuss process workflow in foreclosure, bankruptcy, and more.

Inside the Beltway

Hear from leaders at HUD, FHA, the U.S. Treasury, the CFPB, VA, the OCC, Fannie Mae, Freddie Mac, Ginnie Mae, and more on important developments impacting the industry. 

TRACK HOST

TRACK CO-HOST

Inside the Beltway
1:30 PM - 2:00 PM
Insights from HUD

As part of an ongoing series of conversations between U.S. Department of Housing and Urban Development Deputy Secretary Brian Montgomery and Five Star Chairman Ed Delgado, this session resumes their candid discussions on program advancements at HUD, market conditions, and the outlook for American homeowner. Covering topics ranging from advances in technology to the impact of Hurricane Laura and the ongoing health crisis, this session promises to deliver keen insights on the state of the industry from a federal agency perspective.

2:10 PM - 2:40 PM
Policy & Regulation Review

Subject-matter experts discuss the regulatory changes, modifications, and rules required to remain compliant, from a national to a state level. 

2:50 PM - 3:20 PM
Working Together

Learn how the mortgage industry can work with government leaders to strengthen the market, streamline processes, and provide solutions benefiting homeowners.

3:30 PM - 4:00 PM
Discussing D.C.

Get informed on important policies, programs, procedures, and updates impacting the state of the U.S. housing market. 

Legal League 100 Fall Summit

We are excited to bring you the Virtual Legal League 100 Fall Summit on September 14—part of the Five Star Virtual Conference & Expo. Leading mortgage executives, servicers, and government representatives will join Legal League 100 members to discuss pressing issues during these uncertain times.

SUMMIT CO-HOST

MEDIA SPONSORS

Legal League 100 Fall Summit
10:25 AM - 10:30 AM
Opening Remarks by Lindsay Wolf

Lindsay Wolf is the Director of Legal League 100, a membership group within Five Star Global. Wolf has been on the mortgage industry for more than 17 years, with her focus being in default and relationship management. Wolf previously worked at Supreme Lending, managing their third-party vendors. She also worked at other mortgage companies, where she managed default attorney networks.

10:30 AM - 11:00 AM
Coming Together to Better the Industry

The Legal League 100’s Advisory Council represents the membership in its discussions, priorities, and actions. Learn more about these items, including the impact foreclosure moratoriums have had on law firms and discussing fee parity within the industry.

11:10 AM - 11:40 AM
Economic Overview Impacting Default

Our economic experts provide insights on how unemployment will impact foreclosure levels, how forbearance rates will impact bankruptcy filings, and other factors affecting the default market.

11:50 AM - 12:20 PM
Compliance & Government Outlook

This session provides key information on how the government is handling moratoriums, timelines, and updates to compliance rules, as well as what the future will look like once moratoriums expire.

12:30 PM - 1:00 PM
The Servicer Perspective

Hear from mortgage executives as they discuss management of foreclosure pipelines and where the industry will be in the next three to six months.

1:00 PM - 1:05 PM
Closing Remarks by Roy Diaz

FORCE SUMMIT

​​​​​​​This year’s virtual FORCE Summit will feature four thought provoking panels. An exclusive event to learn about the state of real estate, positioning your business, and more. For qualified residential agents and brokers only. This is one of the year’s most anticipated and exclusive events in REO.

SUMMIT HOST

SUMMIT CO-HOST

FORCE Summit
10:25 AM - 10:30 AM
Opening Remarks by Bill Hockensmith

A real estate agent and broker for 20 years (commercial and residential), with senior positions at Hudson & Marshall/ServiceLink and Mr. Cooper/Xome, Bill Hockensmith has extensive experience working directly with every level of decisionmaking in the real estate industry.

10:30 AM - 11:00 AM
The State of Real Estate Keynote

This high-level overview will provide an update on home sales and price trends, forbearances, and the impact of current events on the REO market. 

11:10 AM - 11:45 AM
Positioning Yourself for Business

Learn how to build relationships with banks that are essential to growing your business. Explore the education, training, and certifications that are necessary to stand out from a crowd. Hear directly from asset managers on what they look for in a top REO agent and learn how to target REO companies for partnerships. 

11:50 AM - 12:20 PM
Workflow Through Default

This session provides an in-depth overview and timeline for managing REO properties. Get a better understanding of how your role as an agent comes into play. 

12:30 PM - 1:30 PM
Government Update

Join us for an update on the critical government policies and priorities that impact your business. 

1:30 PM - 1:35 PM
Closing Remarks by Bill Hockensmith

A real estate agent and broker for 20 years (commercial and residential), with senior positions at Hudson & Marshall/ServiceLink and Mr. Cooper/Xome, Bill Hockensmith has extensive experience working directly with every level of decisionmaking in the real estate industry.

Monday, September 14, 2020
10:00 AM - 10:50 AM
DAS Summit - Part One
11:00 AM - 11:30 AM
Live Q&A With DAS Representatives
Tuesday, September 15, 2020
10:00 AM - 10:50 AM
DAS Summit - Part Two
11:00 AM - 11:30 AM
Live Q&A With DAS Representatives