Schedule of Events


WEDNESDAY, SEPTEMBER 20 | 9:00 AM - 11:30 AM

Join top mortgage servicing executives, economists, and government representatives for the Mortgage Servicing Forum. From navigating HAF to preparing for future economic turbulence, the Mortgage Servicing Forum brings together industry subject-matter experts to discuss the challenges facing our industry and find the best paths forward.

Lenders, Servicers, Government
Location Name
Reunion A


Altisource®️ Portfolio Solutions




Aspen Grove Solutions


9:00 AM - 9:05 AM

Welcome Remarks
Host gives welcome remarks and shares an overview of what will be covered during the Mortgage Servicing Forum.

Rick Sharga
9:05 AM - 9:20 AM

Keynote Address
Join us for an exclusive keynote from Ann Thorn, Head of Home Loans Servicing for Wells Fargo, as she discusses industry headwinds, her own career, and more.

Ann Thorn
9:20 AM - 10:05 AM

Headwinds & Victories: A Conversation with Top Servicing Executives
Our first Mortgage Servicing panel brings together top leadership from BOK Financial, BSI Financial, Carrington Holding Company, Flagstar, Ocwen, and Xome for a discussion of the current state of the industry, and where we're headed next.

Wes Iseley Ingrid Jaschok Michael Keaton Michael Merritt Shawn Miller Gagan Sharma
10:05 AM - 10:50 AM

Innovation by Necessity: The Latest in Mortgage Servicing Technology
Join representatives of Aspen Grove Solutions, Bron Inc., OrangeGrid, Stretto, and Xome for a wide-ranging discussion of mortgage servicing technology—what's working, where we're innovating, and where the industry still needs to move forward.

Michael Waldron KEVIN HAMILTON Mike McAuliffe Shawn Miller Todd Mobraten Joseph Smith II
10:50 AM - 11:25 AM

The Big Picture: Government Loan Servicing Update
Get a breakdown of current and critical issues within the space of government loan servicing, featuring insights from representatives of Fannie Mae, Freddie Mac, Sagent, SitusAMC, and Xome.

Candace Russell Benjamin Gottheim Laura Packard Reg Shepherd John Thibaudeau
11:25 AM - 11:30 AM

Closing Remarks
Host gives closing statements and highlights from the discussions from today's Mortgage Servicing Forum.

Rick Sharga