Schedule of Events

Agenda details are subject to change. Please check back regularly for updates and speaker additions.

All listed times are in Central Daylight time zone (CDT).

2023 Agenda

Select an track tab below to view a unique schedule based on your profession.

SUNDAY, september 17

1:00 PM - 4:00 PM

U.S. REO Partners Training

RSVP required
Open to members and non-members of U.S. REO Partners.

*Registration will be open from 11:00 a.m. - 2:00 p.m. on Sunday for exhibitors and USREOP attendees only.

monday, september 18

8:00 AM - 12:30 PM

NRBA Session
A review of the current conditions and influences impacting the US residential real estate and REO market, covering property rehab, occupancy issues, auctions and related areas of real estate.

View Session Agenda
 

10:00 AM - 8:00 PM

Registration & Hospitality Desk Open
Upon your arrival, make your way to the Five Star Registration & Hospitality Desk to retrieve your registration materials. The dedicated team will be available to assist you in confirming the locations for conference events and addressing any inquiries you might have.

Conference registration begins at 10:00 a.m.

*Registration will be open at 7:00 a.m. on Monday for exhibitors and NRBA attendees only.
 

11:00 AM - 12:00 PM

FORCE New Member Mixer
This event is an exclusive mixer to welcome agents and brokers new to the FORCE. Our FORCE Advisory Council will be there to meet, greet, and provide the experience you need to maximize your time at the Five Star Conference as a FORCE member.


 

11:00 AM - 6:00 PM

Legal League Fall Servicer Summit + Reception
Mortgage Lenders, Servicers, GSEs, Government Entities, and Legal League members are invited to attend the semi-annual Legal League Fall Servicer Summit, part of the Five Star Conference and Expo. This timely event presents an opportunity to participate in collaborative discussions regarding regulatory developments, landmark cases, and emerging issues within the housing and mortgage markets. This Summit includes CLE hours for Florida and Texas, with applications pending in Pennsylvania and New Jersey.

Lunch | 11:00 a.m. - 11:40 a.m.
Summit | 11:40 a.m. - 5:00 p.m.
Reception | 5:00 p.m. - 6:00 p.m.

RSVP required


 

1:00 PM - 6:00 PM

FORCE Rally + Reception
The market landscape is changing. With inflation, sky-high home prices, and the continued upward trend of interest rates, fears of a recession or other economic correction are mounting. You need to know what to expect and how to prepare. The 2023 FORCE Rally will bring you relevant content, top-tier speakers, and exclusive insights so you can evolve your business to the next level amidst an unpredictable and tumultuous economic landscape.

Rally | 1:00 p.m. - 5:00 p.m.
Reception | 5:00 p.m. - 6:00 p.m.

RSVP required


 

4:00 PM - 6:00 PM

Exhibit Hall Welcome Social
Opportunities are endless inside the Exhibit Hall. Cultivate your network and connect with industry leaders that can help build your business to last. Stop by for a light happy hour at 4:00 p.m. to begin mingling with colleagues before heading to the Opening Reception at 6:00 p.m.


 

6:00 PM - 9:00 PM

Opening Night Reception
Begin your two-day journey through the Five Star Conference by joining industry elites at the Opening Night Reception. Seize this invaluable opportunity to network with professionals, clients, and potential new partners!

PRESENTED BY

 
 

tuesday, september 19

7:00 AM - 6:00 PM

Registration & Hospitality Desk Open
Visit the Five Star Registration & Hospitality Desk to check-in and collect your registration materials when you arrive. The team will be on hand to assist and answer any questions you may have.
 

7:30 AM - 9:00 AM

Breakfast in Exhibit Hall
Grab breakfast in Marsalis Hall and start your day making connections with vendors who will help you grow your business! 



 

7:30 AM - 5:00 PM

Exhibit Hall + Five Star Sidebar
Engage with vendors to help build your business in the Exhibit Hall. Take a break at the Sidebar to replenish your energy with meals, snacks, and refreshments while networking with the industry's top talents and innovators.



Breakfast | 7:30 a.m. - 9:00 a.m.
Lunch | 11:30 a.m. - 1:30 p.m.

 

8:30 AM - 4:30 PM

REO Courses - Powered by the FORCE
OPEN TO ALL ATTENDEES
    - FORCE Member Class Pass - $250
    - Non-FORCE Member Class Pass - $500 

The FORCE is offering six REO courses that are open to anyone attending the Five Star Conference. Six classes will be offered in the morning and repeated in the afternoon to provide flexibility and opportunity to attend all classes. Purchase of Class Pass is required for admittance and includes access to all classes listed below. 

TUESDAY, SEPTEMBER 19    
8:30 AM - 9:30 AM Commercial REO BPOs & ARVs
9:45 AM - 10:45 AM Reverse Mortgages Short Sales 101
11:00 AM - 12:00 PM How to Get and Keep HUD Listings Comprehensive Main Scope Rehab
     
1:00 PM - 2:00 PM Commercial REO BPOs & ARVs
2:15 PM - 3:15 PM Preparing for Hedge Fund Listings Short Sales 101
3:30 PM - 4:30 PM How to Get and Keep HUD Listings Comprehensive Main Scope Rehab

 

    

These classes are designed for agents and brokers, but they are open to all attendees. 
Select Class Pass add-on during registration or when modifying registration to purchase. Your email address will trigger FORCE member pricing. 
 

9:00 AM - 11:00 AM

Lending Forum
Join us for a new offering for this year’s Five Star Conference—the Lending Forum! Joining our popular mortgage servicing content, this session will dive deep into trends, challenges, and best practices in lending and originations. From economic impacts on homebuying to fair lending and the state of eMortgages, this year’s inaugural Lending Forum will explore the state of originations in 2023.

        
 

9:00 AM - 11:30 AM

Property Preservation and Management Forum
Property preservation and management are critical tools in helping prevent blight and ensuring homes are returned to the market for future buyers, but economic conditions continue to level headwinds at professionals within this space. Join us as field services companies and their servicer clients provide insights into the current trends and challenges of property preservation and management.

        
 

11:30 AM - 1:30 PM

Lunch in Exhibit Hall
Take a break and refuel over lunch in Marsalis Hall!



 

1:30 PM - 4:30 PM

Servicer Roundtable
This closed-door discussion is invite-only to servicers and select mortgage industry executives. More details to come!

Invited guests only
 

Single-Family Rental & Investment Roundtable
Investors, service providers, and subject-matter experts will explore how volatile factors such as inflation, escalating interest rates, and affordability concerns impact the ongoing growth and investment opportunities in the single-family rental market. Don’t miss critical discussions that examine the current state of the single-family rental industry, covering topics from lending strategies to property management, tech tools, build-for-rent demand, and much more.

        
 

3:30 PM - 5:30 PM

American Destiny Realty Network Reception
PRIVATE RECEPTION | MEMBERS & INVITED GUESTS ONLY

ADR is proud to host their members and invited guests at a special reception during the Five Star Conference.


Open only to ADR members & invited guests.
 

Military Honors Reception
PRIVATE RECEPTION | INVITED GUESTS ONLY

Brookstone Management is hosting a private reception to support the Military Warriors Support Foundation prior to Five Star's Keys for Life Gala.

Open only to invited guests.

HOSTED BY                              HONORING
         

4:30 PM - 5:30 PM

Bourbon & Bubbles: An AMDC Networking Happy Hour
All are welcome to join American Mortgage Diversity Council (AMDC) for a happy hour to connect and participate in purposeful conversations. 

Each quarter, AMDC hosts a member exclusive Community Conversation on key DEI topics, and during Five Star Conference, we are sharing the opportunity with you to partake in the action live. Enjoy some light bites and join a table discussion hosted by AMDC members to connect with those who share your dedication to DEI. 

Tables will rotate every five minutes for you to make new connections and gather ideas for fostering DEI in your work and life. You will also have an opportunity to learn more about AMDC and the value that membership can offer you in your journey. 


 

5:30 PM - 8:00 PM

Keys for Life Gala
Enjoy a lively evening of dinner and dancing at Five Star’s highly anticipated annual Keys for Life Gala and join us as we recognize the esteemed recipient of the 2023 Lifetime Achievement Award..


This is a ticketed event. Reserved tables and general seating tickets available for purchase.

PRESENTED BY

 

WEDNESDAY, september 20

7:00 AM - 2:00 PM

Registration & Hospitality Desk Open
Stop by the Registration & Hospitality Desk to retrieve your registration materials when you arrive. The onsite team will be available to provide assistance or address any inquires throughout the conference.
 

7:30 AM - 9:00 AM

Breakfast in Exhibit Hall
Hot and delicious breakfast will be served in Marsalis Hall. 



 

7:30 AM - 12:00 PM

Exhibit Hall + Five Star Sidebar
Visit the Exhibit Hall to connect with vendors and industry professionals on how they can help take your business to the next level. Stop by the Sidebar for breakfast and refreshments before embarking on your final day at the conference. 



Breakfast | 7:30 a.m. - 9:00 a.m.
 

8:30 AM - 12:00 PM

Equator | Hubzu & Dawson's Management Training
REO AGENTS & INVITED GUESTS
     - Add-on Fee: $299

Equator, in partnership with Dawson's Management, will host a certificate training session for agents attending the Five Star Conference.

     

RSVP required. Select class during registration or when modifying registration to purchase and RSVP. 
 

8:30 AM - 10:00 PM

Property Preservation Executive Forum Member Meeting
With representation from the nation’s most prominent field services companies, the Property Preservation Executive Forum (PPEF) member meeting is designed to bring together property preservation executives and leading mortgage servicers for transparent conversations about the state of the industry and interactions with clients.

Breakfast served
RSVP required

Open only to members of the PPEF membership group and Five Star invited guests.
 

9:00 AM - 11:30 AM

Mortgage Servicing Forum
Join top mortgage servicing executives, economists, and government representatives for the Mortgage Servicing Forum. From navigating HAF to preparing for future economic turbulence, the Mortgage Servicing Forum brings together industry subject-matter experts to discuss the challenges facing our industry and find the best paths forward.

        
 

9:00 AM - 12:00 PM

FORCE Connect
This is an opportunity for intentional and structured networking, with scheduled, 10-minute meetings between active Asset Managers and FORCE agents and brokers. Asset Managers who are seeking new expert REO agents can host a table during this event and accept meeting requests from agents that fit their needs and criteria. FORCE agents can submit requests to meet with attending Asset Managers that need their unique skills.


 

10:30 AM - 4:45 PM

Legal League Default Servicer Certification - Level I
LEGAL LEAGUE MEMBERS, INVITED GUESTS & LENDERS/SERVICERS ONLY

Lenders & Servicers | $400 Add-on Class

Receive certification and gain a full understanding of the full default servicing process, from beginning to end, so that you are better equipped to fulfill your role. During this in-person class, top attorneys will provide insights into the most important aspects of servicing and other relevant industry skills, including:

  • Bankruptcy 101
  • Advanced Bankruptcy
  • Foreclosure 101
  • Judicial vs. Non-Judicial
  • Boarding/Independent Verification
  • How to Be a Witness
  • How to Sign Documents
  • Documenting a Servicing File

After this Legal League certification, you will be more valuable to your clients and peers, as well as more confident in your work.

Employees & invited guests of Legal League Members receive complimentary access with conference registration.

Includes lunch at Women in Housing Awards from 12:00 p.m. - 1:30 p.m.

RSVP required. Select class during registration or when modifying registration to RSVP.
Class purchase option will appear for approved Lenders & Servicers when email address is entered.

 

Legal League Default Servicer Certification - Level II
LEGAL LEAGUE MEMBERS, INVITED GUESTS & LENDERS/SERVICERS ONLY

Lenders & Servicers | $400 Add-on Class

The next level of Legal League certification is structured into two vital components. The first portion will cover important regulations, policies, and governmental agencies that impact the work of servicers. The second portion focuses on complex issues that require more specialized knowledge. Topics in this certification include:

  • The Real Estate Settlement Procedures Act 
  • The Truth in Lending Act
  • Fair Debt Collections Practices Act
  • Consumer Financial Protection Bureau
  • Loss Mitigation
  • Natural Disasters
  • Estoppel
  • Advances/Taxes
  • Title Issues

Employees & invited guests of Legal League Members receive complimentary access with conference registration.

Includes lunch at Women in Housing Awards from 12:00 p.m. - 1:30 p.m.

RSVP required. Select class during registration or when modifying registration to RSVP.
Class purchase option will appear for approved Lenders & Servicers when email address is entered.

 

11:30 AM - 1:30 PM

Women in Housing Leadership Awards Luncheon
Join Five Star in celebrating the tremendous achievements of remarkable businesswomen whose contributions continue to impact the housing and mortgage servicing industries. Meet this year's outstanding Women in Housing finalists and hear from a selection of industry-leading woman executives during an exclusive panel delving into the struggles and triumphs they have encountered while building their careers within our industry.

Lunch | 11:30 a.m.
Awards Program | 12:00 p.m.

PRESENTED BY


 

1:45 PM - 4:55 PM

REO Forum
With the economy facing new challenges and fears of recession on the rise, will we finally see a return to pre-pandemic REO volumes? Learn what subject-matter experts believe will happen to REO volumes in the months ahead, where those assets will come from, and how asset managers and other stakeholders are preparing for these shifts. Attend the REO Forum to hear critical dialogue about unique challenges involving disposition, lead generation, asset management, and listing strategy.

        
 

Monday, September 18

10:00 AM - 8:00 PM

Registration & Hospitality Desk Open
Upon your arrival, make your way to the Five Star Registration & Hospitality Desk to retrieve your registration materials. The dedicated team will be available to assist you in confirming the locations for conference events and addressing any inquiries you might have.

Conference registration begins at 10:00 a.m.

*Registration will be open at 7:00 a.m. on Monday for exhibitors and NRBA attendees only.
 

11:00 AM - 6:00 PM

Legal League Fall Servicer Summit + Reception
Mortgage Lenders, Servicers, GSEs, Government Entities, and Legal League members are invited to attend the semi-annual Legal League Fall Servicer Summit, part of the Five Star Conference and Expo. This timely event presents an opportunity to participate in collaborative discussions regarding regulatory developments, landmark cases, and emerging issues within the housing and mortgage markets. This Summit includes CLE hours for Florida and Texas, with applications pending in Pennsylvania and New Jersey.

Lunch | 11:00 a.m. - 11:40 a.m.
Summit | 11:40 a.m. - 5:00 p.m.
Reception | 5:00 p.m. - 6:00 p.m.

RSVP required


 

4:00 PM - 6:00 PM

Exhibit Hall Welcome Social
Opportunities are endless inside the Exhibit Hall. Cultivate your network and connect with industry leaders that can help build your business to last. Stop by for a light happy hour at 4:00 p.m. to begin mingling with colleagues before heading to the Opening Reception at 6:00 p.m.


 

6:00 PM - 9:00 PM

Opening Night Reception
Begin your two-day journey through the Five Star Conference by joining industry elites at the Opening Night Reception. Seize this invaluable opportunity to network with professionals, clients, and potential new partners!

PRESENTED BY

 
 

tuesday, September 19

7:00 AM - 6:00 PM

Registration & Hospitality Desk Open
Visit the Five Star Registration & Hospitality Desk to check-in and collect your registration materials when you arrive. The team will be on hand to assist and answer any questions you may have.
 

7:30 AM - 9:00 AM

Breakfast in Exhibit Hall
Grab breakfast in Marsalis Hall and start your day making connections with vendors who will help you grow your business! 



 

7:30 AM - 5:00 PM

Exhibit Hall + Five Star Sidebar
Engage with vendors to help build your business in the Exhibit Hall. Take a break at the Sidebar to replenish your energy with meals, snacks, and refreshments while networking with the industry's top talents and innovators.



Breakfast | 7:30 a.m. - 9:00 a.m.
Lunch | 11:30 a.m. - 1:30 p.m.

 

9:00 AM - 11:00 AM

Lending Forum
Join us for a new offering for this year’s Five Star Conference—the Lending Forum! Joining our popular mortgage servicing content, this session will dive deep into trends, challenges, and best practices in lending and originations. From economic impacts on homebuying to fair lending and the state of eMortgages, this year’s inaugural Lending Forum will explore the state of originations in 2023.

        
 

11:30 AM - 1:30 PM

Lunch in Exhibit Hall
Take a break and refuel over lunch in Marsalis Hall!



 

1:30 PM - 4:30 PM

Servicer Roundtable
This closed-door discussion is invite-only to servicers and select mortgage industry executives. More details to come!

Invited guests only
 

3:30 PM - 5:30 PM

American Destiny Realty Network Reception
PRIVATE RECEPTION | MEMBERS & INVITED GUESTS ONLY

ADR is proud to host their members and invited guests at a special reception during the Five Star Conference.


Open only to ADR members & invited guests.
 

Military Honors Reception
PRIVATE RECEPTION | INVITED GUESTS ONLY

Brookstone Management is hosting a private reception to support the Military Warriors Support Foundation prior to Five Star's Keys for Life Gala.

Open only to invited guests.

HOSTED BY                              HONORING
         

4:30 PM - 5:30 PM

Bourbon & Bubbles: An AMDC Networking Happy Hour
All are welcome to join American Mortgage Diversity Council (AMDC) for a happy hour to connect and participate in purposeful conversations. 

Each quarter, AMDC hosts a member exclusive Community Conversation on key DEI topics, and during Five Star Conference, we are sharing the opportunity with you to partake in the action live. Enjoy some light bites and join a table discussion hosted by AMDC members to connect with those who share your dedication to DEI. 

Tables will rotate every five minutes for you to make new connections and gather ideas for fostering DEI in your work and life. You will also have an opportunity to learn more about AMDC and the value that membership can offer you in your journey. 


 

5:30 PM - 8:00 PM

Keys for Life Gala
Enjoy a lively evening of dinner and dancing at Five Star’s highly anticipated annual Keys for Life Gala and join us as we recognize the esteemed recipient of the 2023 Lifetime Achievement Award..


This is a ticketed event. Reserved tables and general seating tickets available for purchase.

PRESENTED BY

 

Wednesday, September 20

7:00 AM - 2:00 PM

Registration & Hospitality Desk Open
Stop by the Registration & Hospitality Desk to retrieve your registration materials when you arrive. The onsite team will be available to provide assistance or address any inquires throughout the conference.
 

7:30 AM - 9:00 AM

Breakfast in Exhibit Hall
Hot and delicious breakfast will be served in Marsalis Hall. 



 

7:30 AM - 12:00 PM

Exhibit Hall + Five Star Sidebar
Visit the Exhibit Hall to connect with vendors and industry professionals on how they can help take your business to the next level. Stop by the Sidebar for breakfast and refreshments before embarking on your final day at the conference. 



Breakfast | 7:30 a.m. - 9:00 a.m.
 

9:00 AM - 11:30 AM

Mortgage Servicing Forum
Join top mortgage servicing executives, economists, and government representatives for the Mortgage Servicing Forum. From navigating HAF to preparing for future economic turbulence, the Mortgage Servicing Forum brings together industry subject-matter experts to discuss the challenges facing our industry and find the best paths forward.

        
 

10:30 AM - 4:45 PM

Legal League Default Servicer Certification - Level I
LEGAL LEAGUE MEMBERS, INVITED GUESTS & LENDERS/SERVICERS ONLY

Lenders & Servicers | $400 Add-on Class

Receive certification and gain a full understanding of the full default servicing process, from beginning to end, so that you are better equipped to fulfill your role. During this in-person class, top attorneys will provide insights into the most important aspects of servicing and other relevant industry skills, including:

  • Bankruptcy 101
  • Advanced Bankruptcy
  • Foreclosure 101
  • Judicial vs. Non-Judicial
  • Boarding/Independent Verification
  • How to Be a Witness
  • How to Sign Documents
  • Documenting a Servicing File

After this Legal League certification, you will be more valuable to your clients and peers, as well as more confident in your work.

Employees & invited guests of Legal League Members receive complimentary access with conference registration.

Includes lunch at Women in Housing Awards from 12:00 p.m. - 1:30 p.m.

RSVP required. Select class during registration or when modifying registration to RSVP.
Class purchase option will appear for approved Lenders & Servicers when email address is entered.

 

Legal League Default Servicer Certification - Level II
LEGAL LEAGUE MEMBERS, INVITED GUESTS & LENDERS/SERVICERS ONLY

Lenders & Servicers | $400 Add-on Class

The next level of Legal League certification is structured into two vital components. The first portion will cover important regulations, policies, and governmental agencies that impact the work of servicers. The second portion focuses on complex issues that require more specialized knowledge. Topics in this certification include:

  • The Real Estate Settlement Procedures Act 
  • The Truth in Lending Act
  • Fair Debt Collections Practices Act
  • Consumer Financial Protection Bureau
  • Loss Mitigation
  • Natural Disasters
  • Estoppel
  • Advances/Taxes
  • Title Issues

Employees & invited guests of Legal League Members receive complimentary access with conference registration.

Includes lunch at Women in Housing Awards from 12:00 p.m. - 1:30 p.m.

RSVP required. Select class during registration or when modifying registration to RSVP.
Class purchase option will appear for approved Lenders & Servicers when email address is entered.

 

11:30 AM - 1:30 PM

Women in Housing Leadership Awards Luncheon
Join Five Star in celebrating the tremendous achievements of remarkable businesswomen whose contributions continue to impact the housing and mortgage servicing industries. Meet this year's outstanding Women in Housing finalists and hear from a selection of industry-leading woman executives during an exclusive panel delving into the struggles and triumphs they have encountered while building their careers within our industry.

Lunch | 11:30 a.m.
Awards Program | 12:00 p.m.

PRESENTED BY


 

sunday, september 17

1:00 PM - 4:00 PM

U.S. REO Partners Training

RSVP required
Open to members and non-members of U.S. REO Partners.

*Registration will be open from 11:00 a.m. - 2:00 p.m. on Sunday for exhibitors and USREOP attendees only.

monday, september 18

8:00 AM - 12:30 PM

NRBA Session
A review of the current conditions and influences impacting the US residential real estate and REO market, covering property rehab, occupancy issues, auctions and related areas of real estate.

View Session Agenda
 

10:00 AM - 8:00 PM

Registration & Hospitality Desk Open
Upon your arrival, make your way to the Five Star Registration & Hospitality Desk to retrieve your registration materials. The dedicated team will be available to assist you in confirming the locations for conference events and addressing any inquiries you might have.

Conference registration begins at 10:00 a.m.

*Registration will be open at 7:00 a.m. on Monday for exhibitors and NRBA attendees only.
 

11:00 AM - 12:00 PM

FORCE New Member Mixer
This event is an exclusive mixer to welcome agents and brokers new to the FORCE. Our FORCE Advisory Council will be there to meet, greet, and provide the experience you need to maximize your time at the Five Star Conference as a FORCE member.


 

1:00 PM - 6:00 PM

FORCE Rally + Reception
The market landscape is changing. With inflation, sky-high home prices, and the continued upward trend of interest rates, fears of a recession or other economic correction are mounting. You need to know what to expect and how to prepare. The 2023 FORCE Rally will bring you relevant content, top-tier speakers, and exclusive insights so you can evolve your business to the next level amidst an unpredictable and tumultuous economic landscape.

Rally | 1:00 p.m. - 5:00 p.m.
Reception | 5:00 p.m. - 6:00 p.m.

RSVP required


 

4:00 PM - 6:00 PM

Exhibit Hall Welcome Social
Opportunities are endless inside the Exhibit Hall. Cultivate your network and connect with industry leaders that can help build your business to last. Stop by for a light happy hour at 4:00 p.m. to begin mingling with colleagues before heading to the Opening Reception at 6:00 p.m.


 

6:00 PM - 9:00 PM

Opening Night Reception
Begin your two-day journey through the Five Star Conference by joining industry elites at the Opening Night Reception. Seize this invaluable opportunity to network with professionals, clients, and potential new partners!

PRESENTED BY

 
 

tuesday, september 19

7:00 AM - 6:00 PM

Registration & Hospitality Desk Open
Visit the Five Star Registration & Hospitality Desk to check-in and collect your registration materials when you arrive. The team will be on hand to assist and answer any questions you may have.
 

7:30 AM - 9:00 AM

Breakfast in Exhibit Hall
Grab breakfast in Marsalis Hall and start your day making connections with vendors who will help you grow your business! 



 

7:30 AM - 5:00 PM

Exhibit Hall + Five Star Sidebar
Engage with vendors to help build your business in the Exhibit Hall. Take a break at the Sidebar to replenish your energy with meals, snacks, and refreshments while networking with the industry's top talents and innovators.



Breakfast | 7:30 a.m. - 9:00 a.m.
Lunch | 11:30 a.m. - 1:30 p.m.

 

8:30 AM - 4:30 PM

REO Courses - Powered by the FORCE
OPEN TO ALL ATTENDEES
    - FORCE Member Class Pass - $250
    - Non-FORCE Member Class Pass - $500 

The FORCE is offering six REO courses that are open to anyone attending the Five Star Conference. Six classes will be offered in the morning and repeated in the afternoon to provide flexibility and opportunity to attend all classes. Purchase of Class Pass is required for admittance and includes access to all classes listed below. 

TUESDAY, SEPTEMBER 19    
8:30 AM - 9:30 AM Commercial REO BPOs & ARVs
9:45 AM - 10:45 AM Reverse Mortgages Short Sales 101
11:00 AM - 12:00 PM How to Get and Keep HUD Listings Comprehensive Main Scope Rehab
     
1:00 PM - 2:00 PM Commercial REO BPOs & ARVs
2:15 PM - 3:15 PM Preparing for Hedge Fund Listings Short Sales 101
3:30 PM - 4:30 PM How to Get and Keep HUD Listings Comprehensive Main Scope Rehab

 

    

These classes are designed for agents and brokers, but they are open to all attendees. 
Select Class Pass add-on during registration or when modifying registration to purchase. Your email address will trigger FORCE member pricing. 
 

9:00 AM - 11:00 AM

Lending Forum
Join us for a new offering for this year’s Five Star Conference—the Lending Forum! Joining our popular mortgage servicing content, this session will dive deep into trends, challenges, and best practices in lending and originations. From economic impacts on homebuying to fair lending and the state of eMortgages, this year’s inaugural Lending Forum will explore the state of originations in 2023.

        
 

9:00 AM - 11:30 AM

Property Preservation and Management Forum
Property preservation and management are critical tools in helping prevent blight and ensuring homes are returned to the market for future buyers, but economic conditions continue to level headwinds at professionals within this space. Join us as field services companies and their servicer clients provide insights into the current trends and challenges of property preservation and management.

        
 

11:30 AM - 1:30 PM

Lunch in Exhibit Hall
Take a break and refuel over lunch in Marsalis Hall!



 

1:30 PM - 4:30 PM

Single-Family Rental & Investment Roundtable
Investors, service providers, and subject-matter experts will explore how volatile factors such as inflation, escalating interest rates, and affordability concerns impact the ongoing growth and investment opportunities in the single-family rental market. Don’t miss critical discussions that examine the current state of the single-family rental industry, covering topics from lending strategies to property management, tech tools, build-for-rent demand, and much more.

        
 

3:30 PM - 5:30 PM

American Destiny Realty Network Reception
PRIVATE RECEPTION | MEMBERS & INVITED GUESTS ONLY

ADR is proud to host their members and invited guests at a special reception during the Five Star Conference.


Open only to ADR members & invited guests.
 

Military Honors Reception
PRIVATE RECEPTION | INVITED GUESTS ONLY

Brookstone Management is hosting a private reception to support the Military Warriors Support Foundation prior to Five Star's Keys for Life Gala.

Open only to invited guests.

HOSTED BY                              HONORING
         

4:30 PM - 5:30 PM

Bourbon & Bubbles: An AMDC Networking Happy Hour
All are welcome to join American Mortgage Diversity Council (AMDC) for a happy hour to connect and participate in purposeful conversations. 

Each quarter, AMDC hosts a member exclusive Community Conversation on key DEI topics, and during Five Star Conference, we are sharing the opportunity with you to partake in the action live. Enjoy some light bites and join a table discussion hosted by AMDC members to connect with those who share your dedication to DEI. 

Tables will rotate every five minutes for you to make new connections and gather ideas for fostering DEI in your work and life. You will also have an opportunity to learn more about AMDC and the value that membership can offer you in your journey. 


 

5:30 PM - 8:00 PM

Keys for Life Gala
Enjoy a lively evening of dinner and dancing at Five Star’s highly anticipated annual Keys for Life Gala and join us as we recognize the esteemed recipient of the 2023 Lifetime Achievement Award..


This is a ticketed event. Reserved tables and general seating tickets available for purchase.

PRESENTED BY

 

Wednesday, september 20

7:00 AM - 2:00 PM

Registration & Hospitality Desk Open
Stop by the Registration & Hospitality Desk to retrieve your registration materials when you arrive. The onsite team will be available to provide assistance or address any inquires throughout the conference.
 

7:30 AM - 9:00 AM

Breakfast in Exhibit Hall
Hot and delicious breakfast will be served in Marsalis Hall. 



 

7:30 AM - 12:00 PM

Exhibit Hall + Five Star Sidebar
Visit the Exhibit Hall to connect with vendors and industry professionals on how they can help take your business to the next level. Stop by the Sidebar for breakfast and refreshments before embarking on your final day at the conference. 



Breakfast | 7:30 a.m. - 9:00 a.m.
 

8:30 AM - 12:00 PM

Equator | Hubzu & Dawson's Management Training
REO AGENTS & INVITED GUESTS
     - Add-on Fee: $299

Equator, in partnership with Dawson's Management, will host a certificate training session for agents attending the Five Star Conference.

     

RSVP required. Select class during registration or when modifying registration to purchase and RSVP. 
 

9:00 AM - 11:30 AM

Mortgage Servicing Forum
Join top mortgage servicing executives, economists, and government representatives for the Mortgage Servicing Forum. From navigating HAF to preparing for future economic turbulence, the Mortgage Servicing Forum brings together industry subject-matter experts to discuss the challenges facing our industry and find the best paths forward.

        
 

9:00 AM - 12:00 PM

FORCE Connect
This is an opportunity for intentional and structured networking, with scheduled, 10-minute meetings between active Asset Managers and FORCE agents and brokers. Asset Managers who are seeking new expert REO agents can host a table during this event and accept meeting requests from agents that fit their needs and criteria. FORCE agents can submit requests to meet with attending Asset Managers that need their unique skills.


 

11:30 AM - 1:30 PM

Women in Housing Leadership Awards Luncheon
Join Five Star in celebrating the tremendous achievements of remarkable businesswomen whose contributions continue to impact the housing and mortgage servicing industries. Meet this year's outstanding Women in Housing finalists and hear from a selection of industry-leading woman executives during an exclusive panel delving into the struggles and triumphs they have encountered while building their careers within our industry.

Lunch | 11:30 a.m.
Awards Program | 12:00 p.m.

PRESENTED BY


 

1:45 PM - 4:55 PM

REO Forum
With the economy facing new challenges and fears of recession on the rise, will we finally see a return to pre-pandemic REO volumes? Learn what subject-matter experts believe will happen to REO volumes in the months ahead, where those assets will come from, and how asset managers and other stakeholders are preparing for these shifts. Attend the REO Forum to hear critical dialogue about unique challenges involving disposition, lead generation, asset management, and listing strategy.

        
 

monday, september 18

10:00 AM - 8:00 PM

Registration & Hospitality Desk Open
Upon your arrival, make your way to the Five Star Registration & Hospitality Desk to retrieve your registration materials. The dedicated team will be available to assist you in confirming the locations for conference events and addressing any inquiries you might have.

Conference registration begins at 10:00 a.m.

*Registration will be open at 7:00 a.m. on Monday for exhibitors and NRBA attendees only.
 

4:00 PM - 6:00 PM

Exhibit Hall Welcome Social
Opportunities are endless inside the Exhibit Hall. Cultivate your network and connect with industry leaders that can help build your business to last. Stop by for a light happy hour at 4:00 p.m. to begin mingling with colleagues before heading to the Opening Reception at 6:00 p.m.


 

6:00 PM - 9:00 PM

Opening Night Reception
Begin your two-day journey through the Five Star Conference by joining industry elites at the Opening Night Reception. Seize this invaluable opportunity to network with professionals, clients, and potential new partners!

PRESENTED BY

 
 

tuesday, september 19

7:00 AM - 6:00 PM

Registration & Hospitality Desk Open
Visit the Five Star Registration & Hospitality Desk to check-in and collect your registration materials when you arrive. The team will be on hand to assist and answer any questions you may have.
 

7:30 AM - 9:00 AM

Breakfast in Exhibit Hall
Grab breakfast in Marsalis Hall and start your day making connections with vendors who will help you grow your business! 



 

7:30 AM - 5:00 PM

Exhibit Hall + Five Star Sidebar
Engage with vendors to help build your business in the Exhibit Hall. Take a break at the Sidebar to replenish your energy with meals, snacks, and refreshments while networking with the industry's top talents and innovators.



Breakfast | 7:30 a.m. - 9:00 a.m.
Lunch | 11:30 a.m. - 1:30 p.m.

 

9:00 AM - 11:30 AM

Property Preservation and Management Forum
Property preservation and management are critical tools in helping prevent blight and ensuring homes are returned to the market for future buyers, but economic conditions continue to level headwinds at professionals within this space. Join us as field services companies and their servicer clients provide insights into the current trends and challenges of property preservation and management.

        
 

11:30 AM - 1:30 PM

Lunch in Exhibit Hall
Take a break and refuel over lunch in Marsalis Hall!



 

1:30 PM - 4:30 PM

Single-Family Rental & Investment Roundtable
Investors, service providers, and subject-matter experts will explore how volatile factors such as inflation, escalating interest rates, and affordability concerns impact the ongoing growth and investment opportunities in the single-family rental market. Don’t miss critical discussions that examine the current state of the single-family rental industry, covering topics from lending strategies to property management, tech tools, build-for-rent demand, and much more.

        
 

3:30 PM - 5:30 PM

American Destiny Realty Network Reception
PRIVATE RECEPTION | MEMBERS & INVITED GUESTS ONLY

ADR is proud to host their members and invited guests at a special reception during the Five Star Conference.


Open only to ADR members & invited guests.
 

Military Honors Reception
PRIVATE RECEPTION | INVITED GUESTS ONLY

Brookstone Management is hosting a private reception to support the Military Warriors Support Foundation prior to Five Star's Keys for Life Gala.

Open only to invited guests.

HOSTED BY                              HONORING
         

4:30 PM - 5:30 PM

Bourbon & Bubbles: An AMDC Networking Happy Hour
All are welcome to join American Mortgage Diversity Council (AMDC) for a happy hour to connect and participate in purposeful conversations. 

Each quarter, AMDC hosts a member exclusive Community Conversation on key DEI topics, and during Five Star Conference, we are sharing the opportunity with you to partake in the action live. Enjoy some light bites and join a table discussion hosted by AMDC members to connect with those who share your dedication to DEI. 

Tables will rotate every five minutes for you to make new connections and gather ideas for fostering DEI in your work and life. You will also have an opportunity to learn more about AMDC and the value that membership can offer you in your journey. 


 

5:30 PM - 8:00 PM

Keys for Life Gala
Enjoy a lively evening of dinner and dancing at Five Star’s highly anticipated annual Keys for Life Gala and join us as we recognize the esteemed recipient of the 2023 Lifetime Achievement Award..


This is a ticketed event. Reserved tables and general seating tickets available for purchase.

PRESENTED BY

 

Wednesday, september 20

7:00 AM - 2:00 PM

Registration & Hospitality Desk Open
Stop by the Registration & Hospitality Desk to retrieve your registration materials when you arrive. The onsite team will be available to provide assistance or address any inquires throughout the conference.
 

7:30 AM - 9:00 AM

Breakfast in Exhibit Hall
Hot and delicious breakfast will be served in Marsalis Hall. 



 

7:30 AM - 12:00 PM

Exhibit Hall + Five Star Sidebar
Visit the Exhibit Hall to connect with vendors and industry professionals on how they can help take your business to the next level. Stop by the Sidebar for breakfast and refreshments before embarking on your final day at the conference. 



Breakfast | 7:30 a.m. - 9:00 a.m.
 

8:30 AM - 12:00 PM

Equator | Hubzu & Dawson's Management Training
REO AGENTS & INVITED GUESTS
     - Add-on Fee: $299

Equator, in partnership with Dawson's Management, will host a certificate training session for agents attending the Five Star Conference.

     

RSVP required. Select class during registration or when modifying registration to purchase and RSVP. 
 

8:30 AM - 10:00 PM

Property Preservation Executive Forum Member Meeting
With representation from the nation’s most prominent field services companies, the Property Preservation Executive Forum (PPEF) member meeting is designed to bring together property preservation executives and leading mortgage servicers for transparent conversations about the state of the industry and interactions with clients.

Breakfast served
RSVP required

Open only to members of the PPEF membership group and Five Star invited guests.
 

9:00 AM - 11:30 AM

Mortgage Servicing Forum
Join top mortgage servicing executives, economists, and government representatives for the Mortgage Servicing Forum. From navigating HAF to preparing for future economic turbulence, the Mortgage Servicing Forum brings together industry subject-matter experts to discuss the challenges facing our industry and find the best paths forward.

        
 

11:30 AM - 1:30 PM

Women in Housing Leadership Awards Luncheon
Join Five Star in celebrating the tremendous achievements of remarkable businesswomen whose contributions continue to impact the housing and mortgage servicing industries. Meet this year's outstanding Women in Housing finalists and hear from a selection of industry-leading woman executives during an exclusive panel delving into the struggles and triumphs they have encountered while building their careers within our industry.

Lunch | 11:30 a.m.
Awards Program | 12:00 p.m.

PRESENTED BY


 

1:45 PM - 4:55 PM

REO Forum
With the economy facing new challenges and fears of recession on the rise, will we finally see a return to pre-pandemic REO volumes? Learn what subject-matter experts believe will happen to REO volumes in the months ahead, where those assets will come from, and how asset managers and other stakeholders are preparing for these shifts. Attend the REO Forum to hear critical dialogue about unique challenges involving disposition, lead generation, asset management, and listing strategy.