As SVP of Default Operations at Cenlar, Ingrid Jaschok oversees all business segments within the default servicing portfolio including early and late-stage default. Ingrid has more than 25 years of experience in call center operations, loan administration, mortgage loan servicing, loss mitigation, bank and non‐bank financial institution management, as well as regulatory and compliance oversight. Prior to joining Cenlar, Ingrid was Senior Director and Senior Vice President of Default Servicing at Flagstar Bank. She was also Senior Vice President of Vulnerability Management at Citibank where she assisted the team with a start-up of Vulnerability Remediation in the Global Technology areas. Before Citibank, Ingrid was Executive Vice President of online auction operations at Auction.com where she managed merchandising to transaction servicing processing. Ingrid also held leadership roles at both Freedom Mortgage and Mr. Cooper. As Senior Vice President at Mr. Cooper, she partnered with her team and technology to create an automated loss mitigation process for customers during the pandemic.