
MORTGAGE SERVICING FORUM
TUESDAY, SEPTEMBER 30 | 1:15 PM - 5:00 PM
The Mortgage Servicing Forum convenes leaders from across the servicing ecosystem to tackle the most pressing challenges and emerging opportunities shaping the industry. Featuring a diverse slate of speakers, including servicing executives, GSE and government officials, legal and compliance experts, economists, and technology providers, this forum offers insights into regulatory trends, borrower engagement, portfolio management, and the future of servicing operations. A special fireside chat with a prominent government housing leader will anchor the conversation with a forward-looking perspective on housing policy and industry collaboration.


FORUM PARTNERS
AGENDA
More to be announced! Check back for details.
1:20 PM - 2:20 PM | MORTGAGE SERVICING FORUM: John Comeau, Policy Economist | Council of Federal Home Loan Banks Shawn Miller, Head of Business Development | Xome Brandon Latman, SVP, Head of Default Servicing | Mr. Cooper Candace Russell, VP, Post Sales Activities | Carrington Mortgage Services Daren Blomquist, VP of Market Economics | Auction.com ![]() ![]() ![]() ![]() ![]() | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
2:40 PM - 3:30 PM | MORTGAGE SERVICING FORUM: Cristi Richey, VP, Servicing Business Account Management | Fannie Mae Ben Gottheim, VP, Policy and SQA | Freddie Mac Marcel Bryar, Managing Director | Mortgage Policy Advisors LLC ![]() ![]() ![]() | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3:50 PM - 4:50 PM | MORTGAGE SERVICING FORUM: As mortgage servicers navigate shifting regulatory landscapes, rising costs, and evolving borrower expectations, the ability to adjust and improve business efficiencies has never been more critical. This panel brings together seasoned industry executives to explore how organizations are streamlining operations and optimizing workflows without compromising compliance or customer service. From automation strategies to data-driven decision-making, our speakers will share insights into driving sustainable efficiency across the servicing lifecycle. Rudy Casanova, President and CRO | Global Strategic Brian Flaherty, CEO | Global Strategic Business Process Solutions Inc Michael Merritt, SVP, Head of Default and Customer Care | BOK Financial LaQuanda Sain, EVP, Mortgage Servicing | Rocket Mortgage ![]() ![]() ![]() ![]() |