Schedule of Events

Agenda details are subject to change. Please check back regularly for updates and speaker additions.

All times are listed in Central Daylight Time (CDT).

2025 Agenda

SUNDAY, september 28

8:00 AM - 5:00 PM

REO Certification Course
OPEN TO ALL ATTENDEES
    - Five Star Members | $750 Add-on*
    - General Admission | $1,200 Add-on

This REO Certification will provide the highest education that real estate agents can learn from an experienced agent and instructor. The content will cover the important markets for agents to know and opportunities for success: Short Sales and REO listings. By learning the lifecycle of a foreclosure, you prepare yourself not just for additional opportunities but to understand the REO process from start to finish.  

Upon completing the coursework, you will take an online assessment. To earn certification, you must pass the exam with 70% or above. All certified attendees will be sent a digital badge for their social media and email.  

    

Open to all conference registrants. Limited seating.
8-hour certification course prior to the start of the conference.

Registration will open briefly for class participant check-in between 7:15-8:30 AM.
Lunch break from 12:00-1:00 PM; Lunch is not included.


Select add-on during registration or modifying registration to purchase and RSVP. 
*Five Star Members email addresses will trigger special member pricing.

4:00 PM - 6:30 PM

Registration Open (Limited)*

Registration is ONLY open for exhibitor check-in and for FORCE Welcome Reception attendees between 4:00 - 6:30 PM. 

NOTE: Exhibit Hall, meeting rooms, general registration and all event areas will not open until Monday morning.
 

5:00 PM - 6:30 PM

Agent Welcome Reception - Powered by the FORCE  
OPEN TO ALL AGENTS

Hosted by the FORCE, this reception will serve as a pre-conference gathering of agents. This is a great chance to build a network of referrals, make connections prior to the bustle of the conference, and learn more about the FORCE. 


 

MONDAY, september 29

7:30 AM - 6:00 PM

Registration & Hospitality Desk Open
Stop by the Registration & Hospitality Desk to retrieve your registration materials when you arrive. The onsite team will be available to provide assistance or address any inquires throughout the conference.
 

8:00 AM - 5:00 PM

Exhibits Open
Opportunities are endless throughout the exhibition area. In the central thoroughfare outside the ballrooms, experience product demos and engage with vendors to cultivate your network. Connect with industry leaders that can help build your business to last. 


 

8:30 AM - 11:30 AM

FORCE Rally
FORCE MEMBERS & INVITED ASSET MANAGERS ONLY

The market landscape is changing. Despite easing inflation and interest rates, the uncertainties of an election year leave many questions about where the market is headed in the months and years ahead. You need to know what to expect and how to prepare. The FORCE Rally will bring you relevant content, top-tier speakers, and exclusive insights so you can evolve your business to the next level amidst an unpredictable and tumultuous economic landscape. 

RSVP required.


 

9:00 AM - 11:30 AM

Servicer Leadership Roundtable
INVITATION ONLY

This is a private meeting between top servicers and Legal League leadership. Discussions will hinge around key areas of improvement and the collaboration needed to provide meaningful solutions. 

Invited servicers and Legal League leadership only.


 

12:00 PM - 1:00 PM

Lunch
Kick off your Five Star Conference experience at the Welcome Luncheon! A great opportunity to jump start your networking and find out how to get the most out of your conference experience. Then hit the Exhibit Hall to learn what products and services can help you in your business.


 

1:30 PM - 5:00 PM

Five Star Academy Class Pass - Powered by the FORCE
OPEN TO ALL ATTENDEES
    - Five Star Members Class Pass | $150 Add-on*
    - General Admission Class Pass | $300 Add-on

On Monday afternoon, the FORCE is offering six courses that are open to all conference attendees. Two courses will be held concurrently during each time slot providing an opportunity to attend three classes total.
Purchase of Class Pass is required for admittance and includes access to all classes. 

Tentative Classes:

  • Short Sales
  • Marketing in the Modern Real Estate Age
  • Probate to Profit
  • Bankruptcy
  • Tax Lien
  • Title Issues

    

These classes are designed for agents and brokers, but they are open to all attendees. 
Select Class Pass add-on during registration or when modifying registration to purchase.
*Five Star Member email addresses will trigger special member pricing. 

 

1:30 PM - 4:30 PM

Government-Owned Real Property Specialist Certification
Brought to you by: Raine Companies

OPEN TO ALL ATTENDEES

Join us for Part 1 of our Government-Owned Real Property Specialist Certification at the Five Star Conference—offered free to attendees. This session offers an overview of how government agencies acquire and dispose of real estate, with an in-depth focus on the HUD sales process. You'll gain clarity on how properties are marketed and sold, the role of asset managers, and how brokers, appraisers, and investors can successfully navigate HUD’s unique systems and procedures. Whether you're new to government-owned properties or seeking to sharpen your expertise, this session delivers critical insight into the policies and practices that drive HUD real estate transactions.

     
 

1:30 PM - 2:30 PM

LENDING & ORIGINATION FORUM:
The Risk Equation: Evolving Trends in Mortgage Insurance 

From natural disasters to evolving regulatory demands, insurance continues to play a critical role in mortgage risk management and loan performance. This panel will feature experts from across the industry discussing the latest trends, challenges, and innovations in property and mortgage insurance, including force-placed coverage, hazard risk, and the impact of climate volatility on underwriting and servicing strategies.

         
 

PROPERTY PRESERVATION FORUM:
Hazards, Disasters, and Insurance – Oh My!
 
In the wake of a year marked by unexpected disasters, what have we learned about protecting our assets and infrastructure? This dynamic panel brings together experts from across the property preservation ecosystem to explore real-world lessons, emerging risks, and smarter practices. Gain valuable insights into how insurance, planning, and cross-industry collaboration can better prepare us for the next big challenge.

         
 

2:45 PM - 3:45 PM

LENDING & ORIGINATION FORUM:
From Click to Close: Optimizing the Borrower Journey 

In today’s competitive and rapidly evolving housing market, effective marketing is more than messaging: it’s about connection, compliance, and conversion. This panel brings together top lending leaders to explore how mortgage companies are leveraging data, digital channels, automation, and community engagement to reach borrowers where they’re at. Panelists will also address fair lending considerations, brand trust, and the changing expectations of today’s homebuyers.

         
 

PROPERTY PRESERVATION FORUM:
The Pricing Squeeze: Keeping Preservation Viable 

Pricing challenges continue to hinder progress in property preservation. As material and labor costs rise while allowable limits remain stagnant, the gap threatens both asset value and community safety. This panel will explore practical strategies, innovative solutions, and actionable steps to help the industry adapt. Join the conversation as experts share how they’re navigating these challenges—and what must happen next to ensure preservation remains both possible and prioritized.

         
 

4:00 PM - 5:00 PM

LENDING & ORIGINATION FORUM:
Unlocking Homeownership Through Education 

Empowering today’s borrowers requires more than financing—it demands education, transparency, and trust. This panel will explore the role of homebuyer education in expanding access to credit, reducing default risk, and building generational wealth. Hear from housing counselors, nonprofit leaders, GSE representatives, and lenders on innovative strategies to reach first-time buyers, support underserved communities, and integrate education into the origination experience.

         
 

PROPERTY PRESERVATION FORUM:
PPEF Industry Update: Shaping the Future of Property Preservation
 
Leaders from the Property Preservation Executive Forum (PPEF) will share the latest initiatives designed to strengthen and support our industry. Learn how their strategic efforts, advocacy, and resources are driving positive change—and how you can align your work with the evolving direction of the field. Don’t miss this opportunity to connect with the voices shaping our industry's future.

         
 

5:00 PM - 7:30 PM

Opening Night Reception 
Make the most of your Five Star Conference experience by joining industry elites at the Opening Reception, hosted by Freedom Mortgage. Seize this invaluable opportunity to network with clients and fellow professionals to explore potential new partnerships at the Omni's Texas Spice. 

PRESENTED BY

 
 

tueSDAY, september 30

7:30 AM - 5:30 PM

Registration & Hospitality Desk Open
Visit the Five Star Registration & Hospitality Desk to check-in and collect your registration materials when you arrive. The team will be on hand to assist and answer any questions you may have.
 

8:00 AM - 8:30 AM

Continental Breakfast
Grab a quick bite before the day begins!


 

8:00 AM - 9:30 AM

Property Preservation Executive Forum Member Breakfast
INVITATION ONLY

With representation from the nation’s most prominent field services companies, the Property Preservation Executive Forum (PPEF) member meeting is designed to bring together property preservation executives and leading mortgage servicers for transparent conversations about the state of the industry and interactions with clients.

Members of the PPEF membership group and Five Star invited guests only. RSVP required.

 

8:00 AM - 5:00 PM

Exhibits Open
Meet with vendors who can help enhance your business. Grab a beverage and network with industry innovators.


 

8:30 AM - 9:30 AM

DISTRESSED ASSETS FORUM:
Bankruptcy Reform in Action: What Servicers and Firms Need to Know 
Join a candid and insightful panel of diverse leaders from the mortgage and servicing industry as they unpack recent updates to consumer bankruptcy regulations—most notably Bankruptcy Rule 3002.1. The discussion will cover how these changes impact servicer accounting practices, borrower communications, and case management, as well as what law firms and services need to know to remain compliant. The session will conclude with a brief look at recent developments in bankruptcy case law, including how restricting online payment access for bankruptcy debtors may constitute a violation of the automatic stay.

         
 

REAL ESTATE INVESTMENT FORUM:
Fireside Chat & Industry update
Details to be announced.

         
 

8:30 AM - 12:00 PM

Agent Success Lab: Powered by Equator
OPEN TO AGENTS | $575 Add-on

Agents, ready to go beyond the basics?
Join us for a hands-on professional development session built exclusively for real estate agents and brokers who want to expand their capabilities, sharpen their competitive edge, earn more and gain insider access to industry tools trusted by top-tier clients. This session combines platform strategy, product walkthroughs, and real-world applications to help you get more from the tools Equator and Altisource has to offer. You’ll walk away with valuable resources, practical insights, and a comprehensive toolkit designed to support your success in today’s fast-moving market.

VIEW MORE DETAILS >>

     

Select add-on during registration or modifying registration to purchase and RSVP.
 

9:30 AM - 10:30 AM

DISTRESSED ASSETS FORUM:
Next-Gen Loss Mitigation: Navigating FHA & VA Program Overhauls
 
As loss mitigation evolves post-pandemic, major changes to FHA and VA programs are set to reshape servicing. This panel breaks down key updates, including the end of COVID-era FHA programs and the launch of its new permanent toolkit on October 1, 2025 with streamlined rules and revised face-to-face requirements. We’ll also examine the VA’s wind-down of VASP and efforts to create a permanent partial claim option. Learn how these shifts will impact borrowers, investors, and the servicing industry. 

         
 

REAL ESTATE INVESTMENT FORUM:
Seizing the Shift: Portfolio Strategy for the Next Market Cycle

Details to be announced. 

         
 

10:30 AM - 11:30 AM

DISTRESSED ASSETS FORUM:
Complex Legal Issues in Foreclosure and Default
 
As foreclosure and default servicing face mounting regulatory scrutiny and evolving judicial interpretation, legal complexities continue to grow. This panel of seasoned attorneys and industry experts will explore today’s most pressing foreclosure challenges from title defects, standing issues, and contested mediations to procedural hurdles, statute of limitations nuances, and shifting interpretations of federal rules.

         
 

REAL ESTATE INVESTMENT FORUM:
Creative Capital: Lending Strategies Beyond Traditional Financing

Details to be announced. 

         
 

11:30 AM - 1:00 PM

Keys for Life Luncheon 
Open to all participants, this luncheon serves as the initial assembly, establishing the foundation for the entire conference. Hear from Freedom Mortgage on the State of the Industry and help us celebrate the 2025 Lifetime Achievement Award recipient and honor United States military veterans during a special presentation. Learn exclusive details about the silent auction and discover how to maximize your Five Star experience. 

 

PRESENTED BY

 


 

1:20 PM - 2:30 PM

MORTGAGE SERVICING FORUM:
Market Pulse: Economic Trends and Servicing Outlook 

Kick off the Mortgage Servicing Forum with an expert-driven look at the state of the housing and mortgage markets. This panel will examine key economic indicators, policy developments, and market headwinds, from interest rate volatility to housing supply constraints. Hear from economists, government officials, and industry leaders as they break down what the data is telling us and what it could mean for mortgage servicers in the months ahead.

         
 

REAL ESTATE INVESTMENT FORUM:
Scaling from 10-100 Doors: Lessons Learned and Tech Stacks For Every Portfolio

Details to be announced.

         
 

2:45 PM - 3:45 PM

MORTGAGE SERVICING FORUM:
Federal Perspectives: Government Servicing Insights

In a rapidly shifting policy landscape, staying aligned with government and GSE priorities is essential for servicing professionals. This panel features key representatives from federal housing agencies and the GSEs, offering updates on programs, regulatory developments, compliance expectations, and collaborative initiatives. Gain insights into how these organizations are supporting homeowners and responding to market challenges.

         
 

REAL ESTATE INVESTMENT FORUM:
Current Investor Challenges and Strategies to Overcome Them
Details to be announced.

         
 

3:00 PM - 5:00 PM

American Destiny Realty Network Reception
PRIVATE RECEPTION FOR ADR MEMBERS & INVITED GUESTS ONLY

ADR is proud to host their members and invited guests at a special reception during the Five Star Conference.


Open only to ADR members & invited guests.
 

4:00 PM - 5:00 PM

MORTGAGE SERVICING FORUM:
Fireside Chat

Details to be announced.

         
 

REAL ESTATE INVESTMENT FORUM:
Unlocking Hidden Profits: Operational Strategies to Maximize Revenue Per Door

Details to be announced.

         
 

5:00 PM - 7:00 PM

The Five Star Block Party 
A new way to connect and network with clients, the Five Star Block Party takes the festivities to the streets on the second night of the conference. Outside, in front of the hotel, the backdrop of the Dallas skyline and lively entertainment will provide a vibrant setting open to all attendees to enjoy. Lining the block, the Restaurants on Lamar will host sponsored gatherings adjacent to the Block Party where convenience and ambiance create the perfect balance for an incredible night of networking and exposure.   


 

WEDNESDAY, october 1

7:30 AM - 2:00 PM

Registration & Hospitality Desk Open
The onsite team will be available to provide assistance or address any questions you have.
 

8:00 AM - 8:30 AM

Continental Breakfast
Enjoy a continental breakfast before you kick off your final conference day. Ask someone to meet you for breakfast to maximize your connection time.


 

8:00 AM - 11:30 AM

Legal League Default Servicer Certification - Level I
INVITATION ONLY
    - Lenders & Servicers | $400 Add-on
    - Employees & Invited Guests of Legal League Members | $50 Add-on

Receive certification and gain a full understanding of the default servicing process, from beginning to end, so that you are better equipped to fulfill your role. During this in-person class, top attorneys will provide insights into the most important aspects of servicing and other relevant industry skills, including:

  • Bankruptcy 101
  • Advanced Bankruptcy
  • Foreclosure 101
  • Advanced Foreclosure
  • Judicial vs. Non-Judicial
  • Boarding/Independent Verification
  • How to Be a Witness
  • How to Sign Documents
  • Documenting a Servicing File

After this Legal League certification, you will be more valuable to your clients and peers, as well as more confident in your work.

Select class during registration or when modifying registration to RSVP.
*Class purchase option will appear for Legal League members and approved Lenders & Servicers when email address is entered.

Email memberships@thefivestar.com to request access.
 

Legal League Default Servicer Certification - Level II
INVITATION ONLY
    - Lenders & Servicers | $400 Add-on
    - Employees & Invited Guests of Legal League Members | $50 Add-on

The next level of Legal League certification is structured into two vital components. The first portion will cover important regulations, policies, and governmental agencies that impact the work of servicers. The second portion focuses on complex issues that require more specialized knowledge. Topics in this certification include:

  • The Real Estate Settlement Procedures Act 
  • The Truth in Lending Act
  • Fair Debt Collections Practices Act
  • Consumer Financial Protection Bureau
  • Loss Mitigation
  • Natural Disasters
  • Estoppel
  • Advances/Taxes
  • Title Issues

 

Select class during registration or modifying registration to RSVP.
*Class purchase option will appear for Legal League members and approved Lenders & Servicers when email address is entered.
Email memberships@thefivestar.com to request access.

 

8:30 AM - 9:30 AM

MTECH FORUM:
From Automation to Intelligence: Unlocking the Power of AI 

Artificial Intelligence is no longer on the horizon—it’s already transforming mortgage operations. This panel will explore how AI and machine learning are being applied across the mortgage lifecycle, from underwriting and fraud detection to borrower communication and portfolio management. Industry experts and tech innovators will share real-world use cases, discuss regulatory considerations, and weigh the risks and rewards of AI adoption in a highly regulated environment.

         
 

8:30 AM - 11:30 AM

FORCE Connect 
FORCE MEMBERS & INVITED ASSET MANAGERS ONLY

FORCE Connect is an exclusive networking opportunity where FORCE members can schedule 10-minute meetings with Asset Managers during this session. Asset Managers will be stationed at designated tables and will be accepting meeting requests from qualified agents and brokers that meet their criteria. 

Meeting scheduling will be announced closer to the conference.


 

REO Asset Management Summit
PRIVATE EVENT FOR THE Xome® AGENT NETWORK

Join Xome® and fellow real estate professionals to explore challenges and opportunities in today’s low REO environment. Engage in meaningful discussions about the current landscape of REO properties and strategies to create more value and revenue. Gain practical insights on optimizing REO asset management, including effective handling of assignments, repairs, and closing processes. Connect with industry peers, share best practices, and elevate your REO management skills at this exclusive gathering for real estate agents.

    

This is a private event for the Xome® Agent Network.
 

9:30 AM - 9:45 AM

MTECH FORUM:
Keynote Address

Details to be announced.

         
 

9:45 AM - 10:45 AM

MTECH FORUM:
Digital Gatekeepers: Defending Data in the Mortgage Space 

As mortgage companies digitize more of their operations, the risks to data security and consumer trust grow exponentially. This panel brings together cybersecurity experts, legal advisors, and tech leaders to explore the evolving threat landscape, from ransomware and phishing to vendor vulnerabilities and AI-driven attacks. Panelists will share best practices for risk mitigation, regulatory compliance, incident response, and building a cyber-resilient servicing and lending infrastructure. 

         
 

10:45 AM - 11:30 AM

MTECH FORUM:
Disrupt or Be Disrupted: Embracing the Tech Revolution 

Emerging technologies and solutions are redefining how mortgage lenders and servicers must operate. This panel highlights cutting-edge innovations, from blockchain and digital closings to advanced analytics and customer experience platforms, that are driving efficiency, transparency, and competitive advantage. Industry executives and subject-matter experts will share success stories and discuss the challenges and advantages of implementing new technologies across the mortgage space.

         
 

11:30 AM - 1:30 PM

Women in Housing Leadership Awards Luncheon
Join Five Star in celebrating the tremendous achievements of remarkable businesswomen whose contributions continue to impact the housing and mortgage servicing industries. Meet this year's outstanding Women in Housing finalists and hear from a selection of industry-leading woman executives during an exclusive panel delving into the struggles and triumphs they have encountered while building their careers within our industry.

Lunch | 11:30 a.m.
Awards Program | 12:00 p.m.

PRESENTED BY

 

 

1:45 PM - 5:45 PM

Shellpoint REO Agent Network Meeting
INVITATION ONLY FOR SHELLPOINT NETWORK MEMBERS

Shellpoint invites its network members to attend this exclusive agent session.

    

This is a private event for Shellpoint Network Members.