Schedule of Events

Agenda details are subject to change. Please check back regularly for updates and speaker additions.

All times are listed in Central Daylight Time (CDT).

2024 Agenda

Select an track tab below to view a unique schedule based on your profession.

MONDAY, september 23

7:30 AM - 6:00 PM

Registration Open*
Upon your arrival, make your way to the Five Star Registration & Hospitality Desk located on the 3rd floor to retrieve your registration materials. The dedicated team will be available to assist you in confirming the locations for conference events and addressing any inquiries you might have.

*Registration is open for certificate class participants, exhibitor setup, and early arrivals. Exhibit Hall and other conference functions outside of the designated classes will not be open until Tuesday.
 

8:00 AM - 5:00 PM

Broker Master Class
OPEN TO ALL ATTENDEES
    - Five Star Members | $750 Add-on*
    - General Admission | $1,200 Add-on

Our Broker Master Class will provide you with the information you need to thrive as a broker. Unlike other classes, this is not about how to become a broker, but how to be a successful one.  It's a holistic program that includes: 

  • Nuts and bolts of Business Management
  • Technology – project management, marketing, expenses tracking
  • Best practices for running your business
  • Mental health & work-life balance
  • Team Building 
  • Customer Service
  • Marketing

    

Open to all conference registrants. Limited seating. RSVP required.
Select class during registration or modifying registration to purchase and RSVP. 
*Five Star Member email addresses will trigger special member pricing.

 

Broker Master Class | $1,200 Add-On

Our Broker Master Class will provide you with the information you need to thrive as a broker. Unlike other classes, this is not about how to become a broker, but how to be a successful one.  It's a holistic program that includes: 

  • Nuts and bolts of Business Management
  • Technology – project management, marketing, expenses tracking
  • Best practices for running your business
  • Mental health & work-life balance
  • Team Building 
  • Customer Service
  • Marketing

Lunch is not provided. 
Upon completing the coursework, you will take an online assessment to earn your certificate and badge. Those will be provided to you once you have passed the exam with a score above 70%.

    

Certification is open to all conference registrants. Limited seating.
Select class during registration or modifying registration to purchase and RSVP.

1:00 PM - 5:00 PM

REO Certification Course - Part 1
OPEN TO ALL ATTENDEES
    - Five Star Members | $750 Add-on*
    - General Admission | $1,200 Add-on

The FORCE Education Committee is proud to share their hard-earned skills and knowledge with new or returning REO agents in this unique REO Certification course. Learn first-hand from FORCE members how to deal with the challenges and difficulties associated with working in the REO market. Our veteran instructors will guide you through the full scope, from the BPO to rehab to close.

    

Open to all conference registrants. Limited seating.
Part 1 and Part 2 are included in the 8-hour certification course spanning across two days.

Select add-on during registration or modifying registration to purchase and RSVP. 
*Five Star Members email addresses will trigger special member pricing.

 

5:00 PM - 6:00 PM

FORCE Welcome Reception
Open to all agents, this reception hosted by the FORCE will serve as a pre-conference gathering of agents. This is a great chance to build a network of referrals, make connections prior to the bustle of the conference, and learn more about the FORCE. 

FORCE Welcome Reception  
Open to all agents, this reception hosted by the FORCE will serve as a pre-conference gathering of agents. This is a great chance to build a network of referrals, make connections prior to the bustle of the conference, and learn more about the FORCE. 


 

TUESDAY, september 24

Closing Remarks
Ryan Bourgeois recaps the Summit and shares insight on what's next to come for Legal League.

Welcome Remarks
Five Star's Executive Director of Membership, Gina Gallutia, kicks off the Fall Servicer Summit with Legal League's Advisory Council Chair, Stephen Hladik, by recognizing fellow members for their leadership before embarking on the day's discussions.
 

7:30 AM - 6:00 PM

Registration & Hospitality Desk Open
Stop by the Registration & Hospitality Desk to retrieve your registration materials when you arrive. The onsite team will be available to provide assistance or address any inquires throughout the conference.
 

8:00 AM - 11:30 AM

Legal League Default Servicer Certification - Level I
LEGAL LEAGUE MEMBERS, INVITED GUESTS & LENDERS/SERVICERS ONLY
    - Lenders & Servicers | $400 Add-on
    - Employees & Invited Guests of Legal League Members | $50 Add-on

Receive certification and gain a full understanding of the full default servicing process, from beginning to end, so that you are better equipped to fulfill your role. During this in-person class, top attorneys will provide insights into the most important aspects of servicing and other relevant industry skills, including:

  • Bankruptcy 101
  • Advanced Bankruptcy
  • Foreclosure 101
  • Judicial vs. Non-Judicial
  • Boarding/Independent Verification
  • How to Be a Witness
  • How to Sign Documents
  • Documenting a Servicing File

After this Legal League certification, you will be more valuable to your clients and peers, as well as more confident in your work.

RSVP required. Select class during registration or when modifying registration to RSVP.
Class purchase option will appear for Legal League members and approved Lenders & Servicers when email address is entered.

 

REO Certification Course (continued) - Part 2
OPEN TO ALL ATTENDEES
    - Part 1 and Part 2 are included in the fee for the 8-hour course

The FORCE Education Committee is proud to share their hard-earned skills and knowledge with new or returning REO agents in this unique REO Certification course. Learn first-hand from FORCE members how to deal with the challenges and difficulties associated with working in the REO market. Our veteran instructors will guide you through the full scope, from the BPO to rehab to close.

    

Completion of both parts is required to gain access to the online assessment.
 

8:00 AM - 5:00 PM

Exhibit Hall Open
Opportunities are endless throughout the exhibition area. In the central thoroughfare outside the ballrooms, experience product demos and engage with vendors to cultivate your network. Connect with industry leaders that can help build your business to last. 


 

9:30 AM - 11:30 AM

Servicer Leadership Summit 
This is a private meeting between top servicers and Legal League leadership. Discussions will hinge around key areas of improvement and the collaboration needed to provide meaningful solutions. 

Invited servicers and Legal League leadership only

Servicer Leadership Summit
This is a private meeting between top servicers and Legal League leadership. Discussions will hinge around key areas of improvement and the collaboration needed to provide meaningful solutions. 

Invited servicers and Legal League leadership only


 

11:30 AM - 1:00 PM

Keys for Life Opening Luncheon 
Kick off your Five Star Conference experience at the Keys for Life Opening Luncheon! Hear from Stanley C. Middleman, President and CEO of Freedom Mortgage Corporation, during an exclusive discussion on the current State of the Industry, celebrate the 2024 Lifetime Achievement Award recipient, and honor United States military veterans during a special presentation. Open to all participants, this luncheon serves as the initial assembly, establishing the foundation for the entire conference and will unveil the newly added silent auction dedicated to supporting veterans. Attendees will gain insights into maximizing their Five Star experience and identify the most beneficial sessions to attend throughout the week.

 

PRESENTED BY

 


 

1:15 PM - 1:20 PM

Welcome Remarks
Five Star's Executive Director of Membership, Gina Gallutia, kicks off the FORCE Rally and gives an overview of the topics to be covered throughout the afternoon.
 

Welcome Remarks
Host gives opening remarks and sets the stage for the Property Preservation Forum.
 

1:15 PM - 5:00 PM

FORCE Rally
FORCE MEMBERS & INVITED ASSET MANAGERS ONLY

The market landscape is changing. Despite easing inflation and interest rates, the uncertainties of an election year leave many questions about where the market is headed in the months and years ahead. You need to know what to expect and how to prepare. The 2024 FORCE Rally will bring you relevant content, top-tier speakers, and exclusive insights so you can evolve your business to the next level amidst an unpredictable and tumultuous economic landscape. 

FORCE Rally 
FORCE MEMBERS & INVITED ASSET MANAGERS ONLY

The market landscape is changing. Despite easing inflation and interest rates, the uncertainties of an election year leave many questions about where the market is headed in the months and years ahead. You need to know what to expect and how to prepare. The 2024 FORCE Rally will bring you relevant content, top-tier speakers, and exclusive insights so you can evolve your business to the next level amidst an unpredictable and tumultuous economic landscape. 

RSVP required


 

Property Preservation Forum 
Property preservation remains a critical tool in helping prevent blight and ensuring properties are returned to the market for future homebuyers, but economic conditions continue to level headwinds at professionals within this space. Join us as field services companies and their servicer clients provide insights into the current trends and challenges within property preservation. 

        
 

1:20 PM - 2:10 PM

From Deficiencies to Efficiencies
This panel will explore ideas about modernizing the practices and processes involved in inspections, hazard claims and disaster response, and rural and urban necessities. The world has changed, and we are changing with it.
 

Insights on HUD Assets and Opportunities 
With a large portfolio of assets, HUD is a critical driving force for the REO market. During this panel, HUD asset managers and vendors will share insights and perspectives about a vital source of business in the upcoming market cycle.
 

1:30 PM - 5:00 PM

Legal League Default Servicer Certification - Level II
LEGAL LEAGUE MEMBERS, INVITED GUESTS & LENDERS/SERVICERS ONLY
    - Lenders & Servicers | $400 Add-on
    - Employees & Invited Guests of Legal League Members | $50 Add-on

The next level of Legal League certification is structured into two vital components. The first portion will cover important regulations, policies, and governmental agencies that impact the work of servicers. The second portion focuses on complex issues that require more specialized knowledge. Topics in this certification include:

  • The Real Estate Settlement Procedures Act 
  • The Truth in Lending Act
  • Fair Debt Collections Practices Act
  • Consumer Financial Protection Bureau
  • Loss Mitigation
  • Natural Disasters
  • Estoppel
  • Advances/Taxes
  • Title Issues

 

RSVP required. Select class during registration or modifying registration to RSVP.
Class purchase option will appear for Legal League members and approved Lenders & Servicers when email address is entered.

 

2:10 PM - 3:00 PM

A Bird's Eye-View with GSEs and Government Entities
Gain insight from top GSEs on what the future holds and what opportunities lie ahead for you. With GSEs representing a large segment of the market, agents looking to thrive in REO will gain value from this discussion between key housing market leaders.
 

A Scout’s Guide to Disaster Readiness
The impact of natural disasters on the housing market cannot be overstated—but it can be mitigated. This panel will cover all the current risks and challenges that investors face from the expanding threat of natural disasters. Increases in defaults, decreases in property values, and local economic impacts are all factors that come into play. Panelists will discuss overcoming these challenges with equally powerful solutions—communication, damage discovery, disaster prep, and technology. Join us for a conversation that will earn you your disaster readiness badge.
 

3:00 PM - 3:50 PM

Building Blocks: Property Preservation's Role in Community Resurgence
This discussion will center on the detrimental effects of vacant and distressed properties on communities, including lowered property values, increased crime rates, and the propagation of blight. Panelists will explore how property preservation initiatives can play a crucial role in mitigating these impacts and discuss existing challenges that hinder effective community revitalization efforts.
 

The Challenges and Opportunities of Commercial REO
Activity has been brewing in the Commercial REO sector for too long. When should you expect the dam to break, and how can you leverage this opportunity? Every agent has the chance to carve out their niche in the REO market, and Commercial presents a new and challenging opportunity. Hear from our expert panel on what the future holds for both agents and the larger market.
 

3:50 PM - 4:40 PM

Pol·i·cy (n), a course or principle of action
Policy shapes every decision and outcome, influencing every facet of our actions. Join us for a discussion on the strategies and principles guiding property preservation today, with a focus on solutions tailored for coverage in highly rural areas, diverse population aggregates, and the latest interpretation of the CFPB’s regulations in “current.”
 

3:50 PM - 4:50 PM

Table Talks
Industry experts will lead small table discussions on various topics where agents can participate and gain insight from peers.

Topics include:

  • Creative Financing to Close - Kimberly McClinton
  • Grunt Work Before the Listing - Tamika Marks
  • Repairs and Rehabs - Jim Hastings
  • Your Value Proposition in Your Market - Sarah Richards

 

4:30 PM - 6:30 PM

Military Honors Reception
PRIVATE RECEPTION | INVITATION ONLY

Brookstone Management is hosting a private reception to support the Military Warriors Support Foundation (MWSF).

This is a private event for invited guests only. RSVP required.

HOSTED BY                              HONORING
         
 

4:40 PM - 4:45 PM

Closing Remarks
Host rounds out the Property Preservation Forum and touches on highlights of the discussions.
 

4:50 PM - 5:00 PM

Closing Remarks
Five Star's Gina Gallutia shares highlights from the Rally and gives closing remarks. 
 

5:00 PM - 7:30 PM

Opening Night Reception 
Make the most of your Five Star Conference experience by joining industry elites at the Opening Reception, hosted by Xome. Seize this invaluable opportunity to network with clients and fellow professionals to explore potential new partnerships at the Omni's Texas Spice. 

PRESENTED BY

 
 

WEDNESDAY, september 25

7:30 AM - 5:30 PM

Registration & Hospitality Desk Open
Visit the Five Star Registration & Hospitality Desk to check-in and collect your registration materials when you arrive. The team will be on hand to assist and answer any questions you may have.
 

7:45 AM - 9:00 AM

Breakfast
Start your day off right with a delicious breakfast!


 

8:00 AM - 9:30 AM

Property Preservation Executive Forum Member Breakfast
With representation from the nation’s most prominent field services companies, the Property Preservation Executive Forum (PPEF) member meeting is designed to bring together property preservation executives and leading mortgage servicers for transparent conversations about the state of the industry and interactions with clients.

RSVP required

Open only to members of the PPEF membership group and Five Star invited guests.
 

8:00 AM - 5:00 PM

Exhibit Hall Open
Meet with vendors who can help enhance your business in the Exhibit Hall. Grab a beverage and network with the industry's top talents and innovators.


 

9:00 AM - 9:05 AM

Welcome Remarks
Host welcomes attendees to the first MTech Forum and shares an overview of what will be covered during the session.
 

9:00 AM - 12:00 PM

MTech Forum 
Join us as a host of tech and subject-matter experts take a deep dive into how technology is driving our industry forward but also creating hazards that must be addressed and accounted for as we move forward. Speakers and panelists will take us on deep dives into topics such as artificial intelligence, cybersecurity, and mortgage servicing technology innovations. 

        
 

9:05 AM - 9:20 AM

Keynote Address
Join us as FHFA’s Leah Price shares insights into FHFA’s approach to Responsible Innovation, what the Office of Financial Technology is working on, the new Chief AI Office, and takeaways from FHFA’s first Tech Sprint.
 

9:20 AM - 10:10 AM

Guarding the Gates: The Critical Role of Cybersecurity
In an era where digital transformation is reshaping the industry, safeguarding sensitive financial data and ensuring regulatory compliance are paramount. Join this panel of cybersecurity specialists and industry thought leaders for a discussion of emerging threats, data protection, and the role of technology in fortifying mortgage servicing operations.
 

9:30 AM - 9:35 AM

Welcome Remarks
Five Star's Executive Director of Membership, Gina Gallutia, welcomes agents to this unique session.
 

9:30 AM - 11:30 AM

Real Estate Solutions
Real estate agents face various levels of adversity throughout their careers. If you're looking for ways to increase revenue - this session is for you. Learn how to tap into alternative revenue streams by using skills you already possess and discover how to invest in the right opportunities to grow your real estate portfolio. Engage with your peers during small, interactive table discussions on key topics impacting agents. 

        
 

9:35 AM - 9:55 AM

Keynote Address: Beyond the Transaction: The Power of Your Personal Brand to Increase Your Impact and Income
Bill Bymel, First Lien Capital's CEO & Chief Investment Officer delivers address. Discover how cultivating a strong personal brand can transform you from an agent into a trusted advisor, exponentially expanding your influence, impact and income. Be equipped with strategies to innovate and differentiate your value in an ever-changing real estate landscape, ensuring you remain relevant and indispensable to clients.

9:55 AM - 10:40 AM

Alternative Revenue Streams 
Adaptability is a huge advantage to REO agents, no matter what the market is doing. Your vast skillset and knowledge as an agent can be utilized to create new opportunities and increase your revenue streams. Have you identified or exercised all options? Experienced panelists who found success through creative and alternative ways will help you discover new opportunities you might not have considered.
 

10:10 AM - 11:10 AM

Getting Ahead of Tomorrow: Innovations in Mortgage Servicing Technology
Discover how cutting-edge technologies are revolutionizing mortgage servicing operations. Our panel of innovators and industry veterans will discuss the latest trends, challenges, and opportunities that can take your mortgage servicing operations to the next level. Whether you're a lender, servicer, or technology provider, join us for this fascinating discussion of "what’s next?”
 

10:40 AM - 11:30 AM

Build Your Real Estate Empire 
Nothing is built overnight—certainly nothing that lasts. Adding investments and companies to your portfolio is a challenge our panelists have plenty of experience with. Learn about beneficial investment opportunities from some of the industry's best minds and how to build your real estate empire brick by brick. Find out where to start, how to grow, and what to avoid. 
 

11:10 AM - 12:00 PM

The Genie Unbottled: Implementing AI Solutions in Servicing
Join us for a spirited discussion of the transformative potential of Artificial Intelligence (AI) within mortgage servicing. From underwriting and risk assessment to customer service and operational efficiency, our panel of experts will explore real-world applications and ethical considerations as they break down how the landscape is already being impacted by this technology—and where it’s headed in the years to come.
 

12:00 PM - 12:30 PM

Lunch
Take a lunch break to replenish your energy and stop by the Exhibit Hall to network with the industry's top talents and innovators.


 

12:00 PM - 1:30 PM

Lunch
Take a break and refuel over lunch, then hit the Exhibit Hall to learn what products and services can help you in your business.


 

12:45 PM - 1:40 PM

Comprehensive Main Scope Rehab 
A well-researched and organized Main Rehab scope (Capital Repairs) will make you invaluable to your clients. If done well, this process can build lifelong relationships with both asset managers and contractors. During this course, one of the top REO brokers and one of the top REO contractors will walk you through a scope from start to finish. The class includes resources to help you correctly scope a property, allowing you to be effective and efficient, and to provide your clients with one of the most significant parts of the REO process.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

You Aren’t an Order Taker, You Are an Expert  

In the light of the NAR Settlement, more and more realtors are finding that they need to amp-up their value proposition to prove they earned their percentage and fee. From marketing to close, how can you show that you are their trusted advisor, an expert in your market, and not just a chauffeur who unlocks doors and gives tours? Sarah Richards will talk you through the ins and outs of how you prove your worth before you’ve even shaken their hands.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

12:45 PM - 5:00 PM

Five Star Academy Class Pass - Powered by the FORCE
OPEN TO ALL REGISTRANTS
    - Five Star Member Class Pass - $200
    - General Admission Class Pass - $400 

The FORCE is offering eight courses that are open to anyone attending the Five Star Conference on Wednesday afternoon. Two courses will be held concurrently during each time slot providing an opportunity to attend 4 classes total.
Purchase of Class Pass is required for admittance and includes access to all classes listed below. 

 
WEDNESDAY, SEPTEMBER 25  
12:45 PM - 1:40 PM You Aren't an Order Taker, You Are an Expert Comprehensive Main Scope Rehab
1:50 PM - 2:45 PM Commercial REO Title Issues
2:55 PM - 3:50 PM Legal League's Bankruptcy 101 & Advanced Bankruptcy How to Get and Keep HUD Listings
4:00 PM - 4:55 PM What a Broker Needs to Know About Technology BPOs & ARVs

    

These classes are designed for agents and brokers, but they are open to all attendees. 
Select Class Pass add-on during registration or when modifying registration to purchase. 

Five Star Academy Class Pass - Powered by the FORCE
OPEN TO ALL ATTENDEES
    - Five Star Member Class Pass - $200
    - General Admission Class Pass - $400 

The FORCE is offering eight courses that are open to anyone attending the Five Star Conference on Wednesday afternoon. Two courses will be held concurrently during each time slot providing an opportunity to attend 4 classes total.
Purchase of Class Pass is required for admittance and includes access to all classes listed below. 

 
WEDNESDAY, SEPTEMBER 25  
12:45 PM - 1:40 PM You Aren't an Order Taker, You Are an Expert Comprehensive Main Scope Rehab
1:50 PM - 2:45 PM Commercial REO Title Issues
2:55 PM - 3:50 PM Legal League's Bankruptcy 101 & Advanced Bankruptcy How to Get and Keep HUD Listings
4:00 PM - 4:55 PM What a Broker Needs to Know About Technology BPOs & ARVs

 

    

These classes are designed for agents and brokers, but they are open to all attendees. 
Select Class Pass add-on during registration or when modifying registration to purchase.
Five Star Member email addresses will trigger special member pricing. 

 

1:30 PM - 1:35 PM

Welcome Remarks
Kick off the 2024 Single-Family Rental Roundtable with your host, Kelly Brooks, CEO of Property Masters.
 

Welcome Remarks
Host gives welcome remarks and shares an overview of what will be covered during the Mortgage Servicing Forum.
 

1:30 PM - 4:45 PM

Single-Family Rental Roundtable
Investors, service providers, and subject-matter experts will explore how volatile factors such as inflation, escalating interest rates, and affordability concerns impact the ongoing growth and investment opportunities in the single-family rental market. Don’t miss critical discussions that examine the current state of the single-family rental industry, covering topics from lending strategies to property management, tech tools, build-for-rent demand, and much more.

        
 

1:30 PM - 5:00 PM

Mortgage Servicing Forum
From loss mitigation to navigating compliance concerns and the potential industry impact in an uncertain election year, the Mortgage Servicing Forum brings together top mortgage servicing executives and government representatives to discuss the challenges facing our industry and determine the best paths forward. 

        

HOSTED BY


 

1:35 PM - 1:55 PM

Keynote Address: State of the Industry
Details to be announced.
 

1:35 PM - 2:05 PM

Keynote Address & Fireside Chat
Join David Sheeler from Freedom Mortgage for a captivating keynote, followed by a fireside hosted by Neil Sherman of Schneiderman & Sherman, P.C. Sheeler will focus on the changing landscape of mortgage servicing, the economic impact on borrowers, why it’s more important than ever before to understand the financial health of your borrowers, and the evolution of loss mitigation.
 

1:50 PM - 2:45 PM

Commercial REO
Commercial real estate foreclosures are on the rise. Join us to learn procedures and best practices from commercial REO experts. They’ll share the knowledge and guidance you need to be successful in a developing market segment.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

Title Issues
Originally part of the Legal League Default Servicer Certification Level 2, we released this session separately because the content is helpful for professionals who may not be eligible for the full certification. This class contains information on key terms, title policy flow, common title issues, resolutions, and key tips.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

1:55 PM - 2:40 PM

The Business of SFR: Finding, Managing, and Exiting
Explore the current SFR investment climate with key experts in the field. Learn tips around due diligence, managing your properties, and advice on selling or holding your properties.
 

2:00 PM - 5:00 PM

FORCE Connect 
FORCE MEMBERS & INVITED ASSET MANAGERS ONLY

This is an opportunity for intentional and structured networking, with scheduled, 5-minute meetings between active Asset Managers and FORCE agents and brokers. Asset Managers who are seeking new expert agents can host a table during this event and accept meeting requests from agents that fit their needs and criteria. FORCE agents can submit requests to meet with attending Asset Managers that need their unique skills.


 

FORCE Connect 
FORCE MEMBERS & INVITED ASSET MANAGERS ONLY

This is an opportunity for intentional and structured networking, with scheduled, 5-minute meetings between active Asset Managers and FORCE agents and brokers. Asset Managers who are seeking new expert agents can host a table during this event and accept meeting requests from agents that fit their needs and criteria. FORCE agents can submit requests to meet with attending Asset Managers that need their unique skills.

For Asset Managers interested in hosting a table during FORCE Connect, contact Gina Gallutia.
 

2:05 PM - 2:55 PM

A High-Level Perspective of the Mortgage Servicing Industry
Bringing together top representatives from mortgage servicers, this panel will discuss current challenges in servicing. They will delve into topics such as the looming CFPB amendments to Reg X and the effects of the “Show Me State” case on the foreclosure process.
 

2:40 PM - 3:25 PM

The State of Property Management
Explore the current state of Property Management and equip yourself with the current tools for success.
 

2:55 PM - 3:45 PM

Key Conversations with Government Agencies and Enterprises
Hear from industry leaders on recent changes including reporting requirements for cyber-attacks, VASP implementation, FHA Payment Supplemental, and other current issues affecting the mortgage servicing industry. This panel will bring you the best solutions through open communication between government agencies and enterprises, servicers, and law firm representatives.
 

2:55 PM - 3:50 PM

Bankruptcy 101 & Advanced Bankruptcy
Originally part of the Legal League Default Servicer Certification Level 1, we released this session separately because the content is helpful for professionals who may not be eligible for the full certification. This module covers the essentials of understanding the Bankruptcy laws, as well as the essentials of the Bankruptcy process, particularly when a mortgage is involved. 

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

How to Get and Keep HUD Listings 
Learn the steps to becoming an approved agent with HUD and how to apply with vendor managers for this work. We will walk you through the various steps, give process tips, and teach you how to prepare for a HUD listing. Join this training so that you can get started with HUD.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

3:25 PM - 3:55 PM

What's in your Toolbox?
With the increasing popularity of Virtual Assistants, discover the top 5 types of VA's that can turbo-charge your business.
 

3:45 PM - 4:35 PM

Mapping the Loss Mitigation Minefields
Join us for a new series from the Library of Mortgage Servicing: “Mapping the Loss Mitigation Minefields." Our panelists will provide you with key overviews of mortgage servicing’s most pivotal works. They will chill you with “Tales from the Underwriter: Frighteningly Common Loss Mitigation Traps and How to Avoid Them.” After this episode, you will gain comfort with a selection from our Self-Help section, “Best Practices for Communicating Needs and Outcomes." Time permitting, they will also review the latest off the presses with “A Post-Chevron Regulatory World.”
 

3:55 PM - 4:40 PM

Real Estate Reinvented: Embracing Change and Driving Growth 
Discover how to stay ahead with unconventional and forward-thinking real estate approaches.
 

4:00 PM - 4:55 PM

BPOs & ARVs 
BPOs are your foot in the door, so it’s critical to ensure you’re doing them properly. Demonstrate to asset managers the methodical and careful approach you take from the very beginning. Understand the purpose, scope, and collection requirements of a BPO, then learn about valuation methods and best practices. Also, ARVs are being increasingly used by investors to determine the value of an asset. Learn how to provide the best information possible to investors with a thorough and accurate ARV.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

What A Broker Needs to Know About Technology

Constant changes make technology an ever-moving target, but you need to stay on top of your technology needs to stay ahead of your competition.  Jim Hastings will teach you what to look for in new technology and how to leverage it to suit your needs.  Not just a broker with decades of experience, Jim developed his own broker software and shared it with the real estate industry. Discover strategies and methods to apply new technology to your growing business. 

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

4:35 PM - 4:55 PM

Insight from the FHFA
Join us for a conversation with Naa Awaa Tagoe, FHFA's Deputy Director of Division of Housing, and Kent McPhail, co-host of the "What the M" podcast. This lively discussion around the industry's current and imminent pivotal points will include the experiences that provided growth and wisdom throughout her career.

4:40 PM - 4:45 PM

Closing Remarks
Property Masters' CEO, Kelly Brooks, shares final remarks and highlights of today's discussions.
 

4:55 PM - 5:00 PM

Closing Remarks
Host gives closing statements and highlights from the discussions from today's Mortgage Servicing Forum.
 

5:00 PM - 7:00 PM

The Five Star Block Party 
A new way to connect and network with clients, the Five Star Block Party takes the festivities to the streets on the second night of the conference. Outside in front of the hotel, the backdrop of the Dallas skyline and lively entertainment will provide a vibrant setting open to all attendees to enjoy. Lining the block, the Restaurants on Lamar will host sponsored gatherings adjacent to the Block Party where convenience and ambiance creates the perfect balance for an incredible night of networking and exposure.   


 

THURSDAY, september 26

7:30 AM - 2:00 PM

Registration & Hospitality Desk Open
The onsite team will be available to provide assistance or address any questions you have.
 

8:00 AM - 9:00 AM

Breakfast
Enjoy the tasty breakfast selections as you kick off your final conference day. Ask someone to meet you for breakfast to maximize your connection time.


 

8:00 AM - 11:30 AM

Exhibit Hall Open
Visit the Exhibit Hall to connect with vendors and industry professionals on how they can help take your business to the next level. 


 

9:00 AM - 9:05 AM

Welcome Remarks
Mary Best-Brill from Equator kicks off the NPL Forum and outlines the important topics that will be covered during today's discussions. 
 

9:00 AM - 10:30 AM

Commercial REO Foreclosures with Chavez & Associates 
This workshop will cover how to source and tap into the $2.94 Trillion 2024-2028 Commercial Property Inventory Wave of Loans Coming Due, which many are currently in default. Partner on these opportunities with us and strategize on building your REO portfolio, fine tune your negotiating skills, and add to your income streams. We'll also focus on relationship-building with servicers, provide insight on mitigating and negotiating business debt to maximize profitability and show you how to participate in your own foreclosure investments.

     

Open to all conference registrants. RSVP required. 
RSVP during registration or when modifying registration.

 

9:00 AM - 11:00 AM

REO Asset Management Summit
PRIVATE EVENT FOR THE Xome® AGENT NETWORK

Join Xome® and fellow real estate professionals to explore challenges and opportunities in today’s low REO environment. Engage in meaningful discussions about the current landscape of REO properties and strategies to create more value and revenue. Gain practical insights on optimizing REO asset management, including effective handling of assignments, repairs, and closing processes. Connect with industry peers, share best practices, and elevate your REO management skills at this exclusive gathering for real estate agents.

    

This is a private event for the Xome® Agent Network.
 

9:00 AM - 11:30 AM

NPL Forum 
A new addition to this year’s Five Star Conference, the NPL Forum will tackle topics ranging from non-performing loans, foreclosures, bankruptcy, and the buying and selling of distressed assets. Hear from a diverse array of speakers ranging from servicing executives to economists as they guide you through the current headwinds and best practices within the non-performing assets arena.

        
 

9:05 AM - 10:00 AM

Non-Performing Loans: Best Strategies & Practices
Join our panel of industry experts for a broad discussion of the current state of the NPL landscape, with topics ranging from resolution strategies, compliance and regulatory considerations, collaboration among stakeholders, and foreclosure best practices.
 

10:00 AM - 10:45 AM

Economic Update: Housing Market Outlook
With a presidential election only a few months away and the industry facing many questions and challenges regardless of who occupies the White House in 2025, our panel of expert economists sits down to share a forecast of what they anticipate for the back half of this year and into the year to come.
 

10:00 AM - 11:30 AM

DEI Table Talks 
Industry leaders will connect and participate in purposeful conversations with professionals dedicated to advancing DEI within their organizations and the mortgage industry, Hosted by the American Mortgage Diversity Council (AMDC), leaders will engage in small, interactive topic-centric discussions led by AMDC members on topics including:

  • What is the current environment of DEI at your company?
  • How do we recreate energy and regain support?
  • Is DEI part of your business case?
  • How can you be intentional in forwarding DEI without attracting scrutiny?

Discover new compatriots and reconnect with colleagues during this dedicated networking time.

     

Open to all conference registrants. RSVP required. 
RSVP during registration or when modifying registration.

 

10:45 AM - 11:30 AM

Navigating Bankruptcy
Both commercial and individual bankruptcies have continued to rise year-over-year throughout the first half of 2024. This session will bring together subject-matter experts to discuss bankruptcy trends and challenges that all those working within this sector of the industry should have on their radar.
 

11:30 AM - 1:30 PM

Women in Housing Leadership Awards Luncheon
Join Five Star in celebrating the tremendous achievements of remarkable businesswomen whose contributions continue to impact the housing and mortgage servicing industries. Meet this year's outstanding Women in Housing finalists and hear from a selection of industry-leading woman executives during an exclusive panel delving into the struggles and triumphs they have encountered while building their careers within our industry.

Lunch | 11:30 a.m.
Awards Program | 12:00 p.m.

PRESENTED BY


 

Women in Housing Leadership Awards Luncheon
Join Five Star in celebrating the tremendous achievements of remarkable businesswomen whose contributions continue to impact the housing and mortgage servicing industries. Meet this year's outstanding Women in Housing finalists and hear from a selection of industry-leading woman executives during an exclusive panel delving into the struggles and triumphs they have encountered while building their careers within our industry.

Lunch | 11:30 a.m.
Awards Program | 12:00 p.m.

PRESENTED BY

1:45 PM - 5:45 PM

Shellpoint REO Agent Network Meeting
INVITATION ONLY FOR SHELLPOINT NETWORK MEMBERS

Shellpoint invites its network members to attend this exclusive agent session featuring insightful commentary and REO market overview. Hosted by Chris McCormick, Senior Director of REO and Valuations Management at Shellpoint.

    

This is a private event for Shellpoint Network Members. 

 

TUESDAY, September 24

WEDNESDAY, SEPTEMBER 25

THURSDAY, SEPTEMBER 26

monday, september 23

tuesday, september 24

wednesday, september 25

thursday, september 26