Profile PictureFull NameJob TitleCompanySpeaker Bio
Alex McGillisAlex McGillisSenior Director Product DevelopmentQuicken LoansAlex McGillis leads the following teams at Quicken Loans: Change Management, Information Strategy, Knowledge Management, Content Strategy, and Content Design. He was previously responsible for product development and policy for servicing the company’s government and private portfolio loans, and has also served as a Product Manager for VA and FHA. In addition, he is the co-chair of the Future of Loss Mitigation Task Force, Chair of the Loan Administration Committee for the Mortgage Bankers Association, and part of the Urban Institute’s Mortgage Servicing Collaborative.
Ann ThornAnn ThornSVPCaliber Home LoansAnn Thorn is the leader of Production and Servicing Operations at Caliber Home Loans, contributing to the management of $61 billion in loan production and a $145 billion servicing portfolio. In this role, Ann is responsible for the end-to-end customer experience, from Origination Operations through Customer Service and Default programs. She is also an executive stakeholder for Caliber's Transformation strategy, enhancing Operations processes for the evolving digital landscape. Thorn is a seasoned industry leader with over 30 years leading large operations in the areas of Originations, Servicing, and Default processes.
Terry SmithTerry SmithCEORushmore Loan Management ServicesAs CEO, Terry Smith has led Rushmore to five years of strong growth in the residential mortgage servicing space. Smith is also Co-Founder and a Senior Managing Director at Roosevelt Management Company, where he is responsible for capital markets operations and servicing. Smith formerly worked as a Managing Director at Ellington Management Group. He also worked at Morgan Stanley, where he was responsible for the residential Alt-A conduit, subprime acquisition due diligence, and residential servicing oversight-analytics. He also worked for C-Bass/Litton Loan Servicing and was responsible for a start-up and management of a 125-person team that performed due diligence, property valuation, and REO asset disposition functions.
Michael WaldronMichael WaldronGeneral Counsel and Chief Compliance OfficerBayview Loan ServicingAt Bayview Loan Servicing, Michael S. Waldron is responsible for the Compliance and Oversight Department’s management, leadership, and direction as well as the company’s overall compliance strategy. Prior to joining Bayview, Waldron was Practice Leader of Ballard Spahr’s nationally recognized Mortgage Banking Group. With over 20 years’ serving the industry in a wide variety of legal and compliance-related functions, Waldron is known for his ability to navigate the regulatory landscape and build relationships that add value to those with whom he works.
Courtney ThompsonCourtney ThompsonSVP, Director Default Servicing OperationsFlagstar BankCourtney Thompson joined Flagstar in 2014, bringing marked litigation, advisory, and consulting experience to her role. Thompson manages the direction, the strategy, and the teams responsible for all aspects of the bank’s delinquent asset servicing program, and is responsible for developing the business line’s data and portfolio oversight program, which delivers industry leading transparency into, and the strongest control environment around, the default mortgage servicing process.
Dave HughesDave HughesSVP Customer CareRoundPoint Mortgage Servicing CorporationDave Hughes serves as SVP of Customer Care, which includes customer service, delinquency management, disaster recovery, correspondence and complaint management, workforce optimization, and credit reporting. During his tenure with RoundPoint, Hughes has built systems, processes, and controls designed to maximize operational efficiencies, ensure guideline compliance, and deliver story-worthy customer experiences. Hughes has 25 years’ banking and mortgage experience in both servicing and originations. Prior to RoundPoint, Hughes held leadership roles at Wells Fargo, Bank of America, and Aurora Loan Services.
Eric KaplanEric KaplanDirector, Housing Finance ProgramMilken InstituteEric Kaplan focuses on the health, sustainability, and reform of the U.S. housing finance ecosystem. He regularly engages policymakers, regulators, industry stakeholders, and consumer advocates on such issues as the roles of public and private capital, primary and secondary market dynamics, and lending and servicing practices, maintaining a focus on consumer, industry, and systemic impact. Kaplan brings 27 years’ housing and mortgage experience across a variety of finance, legal, and policy roles. Prior to joining the Milken Institute, Kaplan served as a managing partner at Ranieri Strategies LLC.
Stephen HladikStephen HladikPartnerHladik,Onorato & Federman LLPFormerly a Deputy Attorney General in charge of the Harrisburg office of the Pennsylvania Bureau of Consumer Protection, Stephen M. Hladik brings a broad range of experience to his mortgage foreclosure, bankruptcy, tax sale, and UDAP legal practice. A graduate of the Pennsylvania State University, Hladik obtained his law degree from Widener University, with honors, where he served as Internal Managing Editor of the Law Review. Hladik gained significant expertise in lending law enforcement while serving in the Pennsylvania Attorney General's Bureau of Consumer Protection, handling UDAP, FDCPA, RESPA, and TILA cases.
Gagan SharmaGagan SharmaPresident & CEOBSI Financial ServicesGagan Sharma acquired BSI Financial Services from a bank in 2006. Prior to BSI, Sharma founded a global outsourcing company serving the financial services and technology industries. He raised institutional equity financing and increased the company’s labor force to more than 1,200 people before selling it. Before that, Sharma was a consultant with Deloitte, advising clients on matters of strategy and operations in the financial services and high-tech industries. Sharma has an MBA from the Wharton School at the University of Pennsylvania and a B Tech from the Indian Institute of Technology, Delhi.
Kurt JohnsonKurt JohnsonChief Credit OfficerMr. CooperIn his current role, Kurt Johnson is responsible for setting all credit risk related policy and governance. With over 20 years’ experience in the mortgage-banking industry, he joined Mr. Cooper in 2015. Prior to coming aboard, Johnson spent six years as EVP at OneWest Bank and nearly a decade as SVP at Indymac Bank, where he helped develop a streamline modification program that served as the template for HAMP. He holds a bachelor’s degree in Economics and Math from Occidental College and a master’s degree in Business Administration and Finance from Cornell University.
Jeffrey TeschJeffrey TeschCEORCN CapitalJeffrey Tesch is responsible for overseeing the day-to-day operations of RCN Capital LLC, including sales growth initiatives, underwriting review with compliance oversight, and leadership of senior-level strategic planning. Joining the company in 2010 as Managing Director, Tesch led efforts to develop a national brand in private lending with the best practices and transparent products for a diverse customer base. Since RCN’s inception, Tesch has personally underwritten over 5,500 loans and overseen over $1 billion in originations.
Jeff TennysonJeff TennysonCEOLima One CapitalJeff Tennyson joined Lima One Capital as CEO in January 2018. Tennyson is responsible for the company’s overall business strategy and day-to-day operations. He brings more than 30 years of financial services leadership, operating, and executive experience to the company and has held C-level executive roles at both single-family rental and residential mortgage lenders. Prior to Lima One, Tennyson served as the President of Clayton Holdings, LLC, where he served on Radian’s Executive Committee and oversaw the global Mortgage Services business units.
John BerczukJohn BerczukVP, Head of CTS Servicer ManagementWells Fargo Corporate TrustJohn Berczuk is responsible for servicer relationships, on site reviews and servicing transfers across all CTS product lines. His team works closely with servicers to ensure compliance with PSA provisions and regulatory requirements. He is also the primary contact for the rating agencies. Previous to his current role, Berczuk led the Master Servicing Default Oversight and Portfolio Analytics and Surveillance teams. Prior to joining Wells Fargo in 2007, he spent three years as the VP of Operations at LPS National Asset Management.
John DunneryJohn DunneryVPBayview Loan ServicingJohn Dunnery manages Bayview Loan Servicing’s non-performing GSE/agency residential loan portfolio. Bayview services and subservices 180,000 loans in 50 states and Puerto Rico. Dunnery is responsible for management and oversight of the government loan portfolio to regulatory and servicing guide requirements, including electronic data reporting, investor reporting and loan accounting, servicing advances, and claims. Prior to joining Bayview, he held senior loan servicing roles with Pacific Union Financial, LLC; Chase; and Wachovia, as well as serving as Senior Director-NSO with Fannie Mae.
Lawrence YunLawrence YunChief Economist and SVP of ResearchNARLawrence Yun oversees and is responsible for a wide range of research activity for the National Association of Realtors (NAR) including existing home sales statistics, the Affordability Index, and the Home Buyers and Sellers Profile Report. He regularly provides commentary on real estate market trends for its 1.3 million realtor members. Yun creates NAR’s forecasts and participates in many economic forecasting panels, among them the Blue Chip Council, the Wall Street Journal Forecasting Survey, and the Industrial Economists Discussion Group at the Joint Center for Housing Studies of Harvard University.
Marissa YakerMarissa YakerForeclosure AttorneyPadgett Law GroupMarissa M. Yaker, Esq. is the Managing Attorney of Foreclosure for Padgett Law Group. As a full-service creditors’ rights law firm operating in Florida, Georgia, Tennessee, Arkansas, Texas, and Ohio, Yaker oversees foreclosure processing and operations across seven physical locations within the firm’s footprint. Yaker’s practice is primarily focused on creditor’s rights and foreclosure, an area of law that she has practiced for five years. In January 2020, she was recognized by DS News as one of the Top 25 Women in Law.
Patrick CoxPatrick CoxSVP OperationsOcwen Financial ServicesPatrick Cox currently runs default servicing for PHH Mortgage. In this role, Cox is accountable for the performance of pre-foreclosure, foreclosure, bankruptcy, property preservation, invoicing and network administration. He has been with PHH Mortgage since July 2013.
Mike RawlsMike RawlsEVP & CEOXomePrior to joining Xome in 2020, Mike Rawls served as the EVP of Servicing for Mr. Cooper Group, where he held operational responsibility for the company’s entire servicing portfolio. Since joining the company in 2000, Rawls has served in several leadership positions including as President of Champion Mortgage and senior roles in the company’s originations channels. Previously, Rawls held leadership roles at Banc One Financial Services from 1997–1999 and at Household Financial Services from 1991–1997. He received a B.A. in Business Management from Virginia Wesleyan College.
Rida SharafRida SharafChief Strategy OfficerUSRESRida Sharaf works with USRES’ senior management team to assist in the facilitation and implementation of business strategies across the USRES family of companies. Sharaf believes strongly in the development of close partnerships and the offering of efficient product/service solutions for the continued success of mortgage lenders, investors, and servicers. He is an asset disposition and liquidation expert with deep operational experience in the areas of real estate owned management, valuation, asset marketing, business process-flow, process automation, and dynamic field-service solutions
Roy DiazRoy DiazManaging ShareholderDiaz Anselmo Lindberg P.A. & Chairperson, LL100Roy Diaz is the shareholder of Diaz, Anselmo Lindberg, P.A. in Fort Lauderdale, Florida. Diaz has been a member of the Florida Bar since 1988, concentrating his practice in the areas of real estate, litigation, and bankruptcy. For over 20 years, he has represented lenders, servicers of both conventional and GSE loans, private investors, and real estate developers, with an emphasis on the mortgage servicing industry.
Ben PurserBen PurserChief Compliance OfficerRoundPoint Mortgage Servicing CorporationSince 2015, Ben Purser has been the Chief Risk Officer for RoundPoint Mortgage Servicing Corporation. He has held a number of senior financial services governance roles, having been the Chief Audit Executive at two public firms as well as the CCO for the TARP program at the U.S. Treasury, where he helped develop and oversee the “Making Home Affordable” initiative. He has also held senior positions at Caliber Home Loans and Ocwen.
Tendayi KapfidzeTendayi KapfidzeChief EconomistLendingTreeTendayi Kapfidze leads the company’s analysis of the U.S. economy with a focus on housing and mortgage market trends. Kapfidze served as Director of Global Economics at Pfizer, Director of Economic and Capital Markets Research at Ally Financial, and as VP and Senior Economic Analyst in the chief investment office at Bank of America. Tendayi earned his B.S. in Engineering Management at Saint Louis University and his M.S. in Applied Economics from Johns Hopkins University. He is a member of the Economic Club of New York.
Vanessa LindowVanessa LindowCo-CEO/Co-PresidentBayview Loan ServicingVanessa Lindow, Senior Vice President for Bayview Loan Servicing, is responsible for Fulfillment Retention, Government Loan Servicing, and Operation Support. With over 20 years of experience in residential and commercial lending, Vanessa has been instrumental in making Bayview a simpler, smaller, safer, and stronger institution. Vanessa joined the company in February 2008. During her tenure at Bayview, Vanessa’s held previous executive positions in relationship management, business intelligence, loss mitigation, and customer relations. Prior to joining Bayview, Vanessa held a senior paralegal position at a boutique law firm based out of Miami. Vanessa received her B.S. degree from Florida Internal University.
Wes IseleyWes IseleySenior Managing DirectorCarrington Mortgage HoldingsWes Iseley is a customer service-focused general management executive with proven success leading organizations to profitability throughout all economic cycles. His experience ranges from directing large firms to developing growing companies into industry leaders. At Carrington Holding Company, Iseley is responsible for all external transactions and manages Carrington’s relationships across the Carrington family of companies. Prior to Carrington, Iseley was President of Saxon Mortgage, a Morgan Stanley Company. He worked daily with the trading desk at Morgan Stanley and reported directly to the Global Head of Residential Real Estate.
William R. EmmonsWilliam R. EmmonsEconomist and AVP Center for Household Financial StabilityFederal Reserve Bank of St. LouisWilliam R. Emmons is the lead economist with the Center for Household Financial Stability at the Federal Reserve Bank of St. Louis, where he also serves as AVP. His areas of focus at the Center include household balance sheets and their relationship to the broader economy. He also speaks and writes frequently on banking, financial markets, financial regulation, housing, the economy, and other topics. His work has been highlighted in the New York Times, the Wall Street Journal, American Banker, and on PBS NewsHour, Bloomberg News, and other national programs.