Registration & Hospitality Desk Open
Visit the Five Star Registration & Hospitality Desk to collect your registration materials when you arrive. The team will help confirm the locations of conference events and answer any questions you may have.

Monday, September 18 | 10:00 a.m. - 8:00 p.m.
Tuesday, September 19 | 7:00 a.m. - 6:00 p.m.
Wednesday, September 20 | 7:00 a.m. - 2:30 p.m.

*Registration will be open at 7:00 a.m. on Monday for exhibitors and NRBA attendees only.

Registration & Hospitality Desk Open
The onsite team will be available to provide assistance or address any questions you have.
 

Registration & Hospitality Desk Open
Visit the Five Star Registration & Hospitality Desk to check-in and collect your registration materials when you arrive. The team will be on hand to assist and answer any questions you may have.
 

Registration & Hospitality Desk Open
Stop by the Registration & Hospitality Desk to retrieve your registration materials when you arrive. The onsite team will be available to provide assistance or address any inquires throughout the conference.
 

Breakfast
Enjoy breakfast before you kick off your final conference day. Ask someone to meet you for breakfast to maximize your connection time.

Breakfast
Grab a quick bite before the day begins!

Property Preservation Executive Forum Member Breakfast
INVITATION ONLY

With representation from the nation’s most prominent field services companies, the Property Preservation Executive Forum (PPEF) member meeting is designed to bring together property preservation executives and leading mortgage servicers for transparent conversations about the state of the industry and interactions with clients.

Members of the PPEF membership group and Five Star invited guests only. RSVP required.

Exhibits Open
Meet with vendors who can help enhance your business. 

Exhibits Open
Opportunities are endless throughout the exhibition area. In the central thoroughfare outside the ballrooms, experience product demos and engage with vendors to cultivate your network. Connect with industry leaders that can help build your business to last. 

Exhibits Open
Grab a beverage and network with industry innovators.

REAL ESTATE INVESTMENT FORUM:
First Things First: Fireside Chat + What Every Investor Need to Know Now
Kicking off REIF with a powerful fireside chat between Ed Fay and event host, Bryan Lysikowski, unlocking fresh insight into the investment landscape, capital trends, and aset class shifts. From CRE volatility to SFR strength, this session will help you think bigger and act faster. Start with the intel that drives smarter decisions.

Build the Machine: Creating a Plug-and-Play Business

For agents and brokers who feel like every transaction depends on them personally. This session focuses on creating repeatable systems, workflows, and transaction management processes that reduce bottlenecks, prevent missed deadlines, improve consistency, and make it easier to onboard and train team members without reinventing the wheel every time. Attendees will learn how to build a business that saves time, reduces daily stress, creates a more predictable client experience, and allows them to step away with confidence knowing the work is still getting done.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

Commercial REO Reimagined

The commercial REO market is evolving, creating new opportunities for agents and brokers who understand today's challenges and client expectations. This session will explore current market trends, emerging asset classes, changes in disposition strategies, and what servicers and asset managers are looking for in their brokerage partners. Whether you're expanding into commercial REO or looking to strengthen your existing business, you'll gain practical insights to help you identify opportunities, position your services, and successfully navigate today's commercial default landscape.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

DISTRESSED ASSETS FORUM:
Bankruptcy Reform in Action: What Servicers and Firms Need to Know 
Join a candid and insightful panel of diverse leaders from the mortgage and servicing industry as they unpack recent updates to consumer bankruptcy regulations—most notably Bankruptcy Rule 3002.1. The discussion will cover how these changes impact servicer accounting practices, borrower communications, and case management, as well as what law firms and services need to know to remain compliant. The session will conclude with a brief look at recent developments in bankruptcy case law, including how restricting online payment access for bankruptcy debtors may constitute a violation of the automatic stay.

NMSA Fall Member Meeting

INVITATION ONLY

This invitation-only session will bring together NMSA members and industry leaders for focused discussion on key priorities, emerging issues, and developments impacting the mortgage servicing industry.

FORCE Connect 
FORCE MEMBERS & INVITED ASSET MANAGERS ONLY

FORCE Connect is an exclusive networking opportunity where FORCE members can schedule 5-minute meetings with Asset Managers during this session. Asset Managers will be stationed at designated tables and will be accepting meeting requests from qualified agents and brokers that meet their criteria. 

Meeting Scheduling Opens in August. FORCE Members must be registered for the conference to access the meeting scheduling.

For Asset Managers interested in hosting a table during FORCE Connect, contact Gina Gallutia.

Five Star Academy Class Pass - Powered by the FORCE

OPEN TO ALL ATTENDEES
    - Five Star Member Class Pass | $150 Add-on*
    - General Admission Class Pass | $300 Add-on

On Tuesday morning, the FORCE is offering six courses that are open to all conference attendees. Two courses will be held concurrently during each time slot providing an opportunity to attend three classes total.
Purchase of Class Pass is required for admittance and includes access to all classes. 

Tentative Classes:
TBD

    

These classes are designed for agents and brokers, but they are open to all attendees. 
Select Class Pass add-on during registration or when modifying registration to purchase.
*Five Star Member email addresses will trigger special member pricing. 
 

Five Star Academy Class Pass - Powered by the FORCE
OPEN TO ALL REGISTRANTS
    - Five Star Member Class Pass - $150
    - General Admission Class Pass - $300 

On Wednesday morning, the FORCE is offering courses that are open to all conference attendees. Two courses will be held concurrently during each time slot.
Purchase of Class Pass is required for admittance and includes access to all classes.

Tentative Classes:
TBD

    

These classes are designed for agents and brokers, but they are open to all attendees. 
Select Class Pass add-on during registration or when modifying registration to purchase. 

Agent Success Lab: Powered by Equator | $575 Add-On
OPEN TO AGENTS

Tuesday, Sept 30 | 8:30 AM - 12:00 PM

Agents, ready to go beyond the basics?
Join us for a hands-on professional development session built exclusively for real estate agents and brokers who want to expand their capabilities, sharpen their competitive edge, earn more and gain insider access to industry tools trusted by top-tier clients.
This session combines platform strategy, product walkthroughs, and real-world applications to help you get more from the tools Equator and Altisource has to offer. You’ll walk away with valuable resources, practical insights, and a comprehensive toolkit designed to support your success in today’s fast-moving market.

Here’s what you’ll experience:

Equator
Discover how to increase visibility through Equator and connect with newly onboarded clients. Learn how to optimize your profile and get noticed by asset managers who use the platform to find trusted local agents.

RentRange & NestRange
Gain actionable insights into local and national market trends. These platforms help you support your clients with credible rental and property valuations—ideal for expanding your expertise and building trust.

Hubzu
Explore how Hubzu can be a powerful addition to your marketing strategy for both residential and commercial properties. We'll walk through the Hubzu Broker Affiliate Program and the Hubzu CRE Broker Program—two distinct pathways that can help expand your reach, accelerate the sales cycle, and increase revenue and exposure across a national buyer base.

Vendorly
Looking to boost your credibility with lenders and servicers? Explore how Vendorly helps professionals stand out with strong vendor oversight credentials. Find out what it takes to be part of our Elite Vendor network.

What You Get for $575
•    Agent Elite annual subscription plus 2 extra months ($582 value)
•    Elite Vendor annual subscription plus 6 extra months ($299 value)
•    10 NestRange reports ($67 value)
•    10 RentRange reports ($140 value)

This is your chance to explore Equator and Altisource tools in a focused setting, ask questions directly, and walk away with services worth over $1,000—plus the knowledge to put them to use immediately.

Add this session to your registration to secure your spot.

Select add-on during registration or modifying registration to purchase and RSVP.

Single-Family Rental Roundtable
Investors, service providers, and subject-matter experts will explore how volatile factors such as inflation, escalating interest rates, and affordability concerns impact the ongoing growth and investment opportunities in the single-family rental market. Don’t miss critical discussions that examine the current state of the single-family rental industry, covering topics from lending strategies to property management, tech tools, build-for-rent demand, and much more.

Real Estate Investment Forum
The Real Estate Investment Forum (REIF) is where the industry's leading minds across SFR, REO, and BTR converge at this year's Five Star Conference. This premier gathering connects investors, operators, lenders, service providers, and strategic partners for unique insights and high-level networking. From sourcing inventory and scaling portfolios to innovative financing and untapped revenue streams, REIF dives deep into the opportunities and challenges shaping today’s real estate landscape. Learn directly from seasoned panelists as they share decades of experience in navigating market shifts and building resilient, profitable portfolios.

MTECH FORUM:
From Automation to Intelligence: Unlocking the Power of AI 
Artificial Intelligence is no longer on the horizon—it’s already transforming mortgage operations. This panel will explore how AI and machine learning are being applied across the mortgage lifecycle, from underwriting and fraud detection to borrower communication and portfolio management. Industry experts and tech innovators will share real-world use cases, discuss regulatory considerations, and weigh the risks and rewards of AI adoption in a highly regulated environment.

Insights on HUD Assets and Opportunities 
With a large portfolio of assets, HUD is a critical driving force for the REO market. During this panel, HUD asset managers and vendors will share insights and perspectives about a vital source of business in the upcoming market cycle.
 

Welcome Remarks

Five Star's Executive Director of Membership, Gina Gallutia, kicks off the FORCE Rally and gives an overview of the topics to be covered throughout the morning.

Welcome Remarks
Five Star's Executive Director of Membership, Gina Gallutia, kicks off the FORCE Rally and gives an overview of the topics to be covered throughout the morning.
 

FORCE Rally

FORCE MEMBERS & INVITED ASSET MANAGERS ONLY

The market is shifting, volume is increasing in some regions, and areas of opportunity are emerging. You need to know what to expect and how to prepare. The FORCE Rally will bring you relevant content, top-tier speakers, and exclusive insights so you can evolve your business to the next level. 

This is a FSI Membership Only Event for FORCE Members and Invited Asset Managers.

Keynote

Join Nolan Turner, Managing Director at Carrington, who is widely recognized as one of the industry’s most respected leaders in data-driven insight. His focus will be providing you with a global and holistic perspective on the market—helping you move beyond the headlines to understand the numbers and forces truly shaping delinquency, housing inventory, and market dynamics. If you want the truth behind the numbers—and a roadmap for what comes next—this is the session you can’t afford to miss.

MORTGAGE SERVICING FORUM:
Breaking the Script: Why the Future of Servicing Starts with Humanity

Great servicing starts with seeing the person, not just the loan. This keynote will explore how empathy, curiosity, and trust can create better outcomes for borrowers, employees, and your business.

DISTRESSED ASSETS FORUM:
Fireside Chat

Tune in for a candid conversation with industry leaders as they share their perspectives on today’s market and what’s ahead.

Foundations that Endure

Successful brokers know that growth comes from more than market timing. It comes from having the right vision, discipline, and ability to adapt.

Mortgage Servicing Forum 

Join top servicers and attorneys for three powerhouse panels exploring the most pressing legal issues in servicing. With a rise in volume coupled with industry consolidation, learn about servicing new products, FHA/VA program reforms, and bankruptcy compliance. This series delivers practical, real-time insight into AI, regulatory, operational, and litigation risks. It's a must-attend for anyone navigating the ever-evolving landscape of default servicing, plus a can't-miss-won't-miss keynote.

Distressed Asset Management Forum 

The next cycle is coming, but with new challenges and unique opportunities. Join expert real estate professionals for two days of bespoke content that will uncover what is coming, how to prepare, and where your next steps should be. Hear from keynote speakers, join table talks, and learn from panelists about the upcoming niches in the industry that you don't want to overlook. 

Investment & Lending Forum

The Investment & Lending Forum brings together senior executives, policymakers, investors, economists, and technology leaders to examine the forces reshaping housing finance and mortgage lending. Through a series of forward-looking discussions, attendees will explore the economic trends influencing the market, strategies for expanding sustainable homeownership, the evolving economics of mortgage lending, capital markets and liquidity, enterprise risk management, and the transformative impact of artificial intelligence.

Mortgage Servicing Forum 

Join top servicers and attorneys for three powerhouse panels exploring the most pressing legal issues in servicing. With a rise in volume coupled with industry consolidation, learn about servicing new products, FHA/VA program reforms, and bankruptcy compliance. This series delivers practical, real-time insight into AI, regulatory, operational, and litigation risks. It's a must-attend for anyone navigating the ever-evolving landscape of default servicing, plus a can't-miss-won't-miss keynote.

Distressed Assets Forum 

The next cycle is coming, but with new challenges and unique opportunities. Join expert real estate professionals for two days of bespoke content that will uncover what is coming, how to prepare, and where your next steps should be. Hear from keynote speakers, join table talks, and learn from panelists about the upcoming niches in the industry that you don't want to overlook. 

Investment & Lending Forum

The Investment & Lending Forum brings together senior executives, policymakers, investors, economists, and technology leaders to examine the forces reshaping housing finance and mortgage lending. Through a series of forward-looking discussions, attendees will explore the economic trends influencing the market, strategies for expanding sustainable homeownership, the evolving economics of mortgage lending, capital markets and liquidity, enterprise risk management, and the transformative impact of artificial intelligence.

Legal League Default Servicer Certification - Level I
INVITATION ONLY
    - Lenders & Servicers | $400 Add-on
    - Employees & Invited Guests of Legal League Members | $50 Add-on

Receive certification and gain a full understanding of the default servicing process, from beginning to end, so that you are better equipped to fulfill your role. During this in-person class, top attorneys will provide insights into the most important aspects of servicing and other relevant industry skills, including:

• Bankruptcy 101
• Advanced Bankruptcy
• Foreclosure 101
• Advanced Foreclosure
• Judicial vs. Non-Judicial
• Boarding/Independent Verification
• How to Be a Witness
• How to Sign Documents
• Documenting a Servicing File

After this Legal League certification, you will be more valuable to your clients and peers, as well as more confident in your work.

Select class during registration or when modifying registration to RSVP.
*Class purchase option will appear for Legal League members and approved Lenders & Servicers when email address is entered.
Email memberships@thefivestar.com to request access.
 

Investment & Lending Forum

The Investment & Lending Forum brings together senior executives, policymakers, investors, economists, and technology leaders to examine the forces reshaping housing finance and mortgage lending. Through a series of forward-looking discussions, attendees will explore the economic trends influencing the market, strategies for expanding sustainable homeownership, the evolving economics of mortgage lending, capital markets and liquidity, enterprise risk management, and the transformative impact of artificial intelligence.

Mortgage Servicing Forum

Join top servicers and attorneys for three powerhouse panels exploring the most pressing legal issues in servicing. With a rise in volume coupled with industry consolidation, learn about servicing new products, FHA/VA program reforms, and bankruptcy compliance. This series delivers practical, real-time insight into AI, regulatory, operational, and litigation risks. It's a must-attend for anyone navigating the ever-evolving landscape of default servicing, plus a can't-miss-won't-miss keynote.

REO Certification Course | $1,200 Add-On

This REO Certification will provide the highest education that real estate agents can learn from an experienced agent and instructor. The content will cover the important markets for agents to know and opportunities for success: Short Sales and REO listings. By learning the lifecycle of a foreclosure, you prepare yourself not just for additional opportunities but to understand the REO process from start to finish.  

Upon completing the coursework, you will take an online assessment. To earn certification, you must pass the exam with 70% or above. All certified attendees will be sent a digital badge for their social media and email.  

Monday, Aug. 31 | 8:00 AM - 5:00 PM

Certification is open to all conference registrants.
8-hour certification course prior to the start of the conference.
Lunch break from 12:00-1:00 PM; Lunch is not included.

Select add-on during registration or modifying registration to purchase and RSVP.

REO Certification Course
OPEN TO ALL ATTENDEES
    - Five Star Members | $750 Add-on*
    - General Admission | $1,200 Add-on

This REO Certification will provide the highest education that real estate agents can learn from an experienced agent and instructor. The content will cover the important markets for agents to know and opportunities for success: Short Sales and REO listings. By learning the lifecycle of a foreclosure, you prepare yourself not just for additional opportunities but to understand the REO process from start to finish.  

Upon completing the coursework, you will take an online assessment. To earn certification, you must pass the exam with 70% or above. All certified attendees will be sent a digital badge for their social media and email.  

    

Open to all conference registrants. Limited seating.
Certification course prior to the start of the conference.
Registration will open briefly for class participant check-in between 7:30-8:30 AM.
Lunch break from 12:00-1:00 PM; Lunch is not included.

Select add-on during registration or modifying registration to purchase and RSVP. 
*Five Star Members email addresses will trigger special member pricing.

A Bird's Eye-View with GSEs and Government Entities
Gain insight from top GSEs on what the future holds and what opportunities lie ahead for you. With GSEs representing a large segment of the market, agents looking to thrive in REO will gain value from this discussion between key housing market leaders.
 

DISTRESSED ASSETS FORUM:
Next-Gen Loss Mitigation: Navigating FHA & VA Program Overhauls 
As loss mitigation evolves post-pandemic, major changes to FHA and VA programs are set to reshape servicing. This panel breaks down key updates, including the end of COVID-era FHA programs and the launch of its new permanent toolkit on October 1, 2025 with streamlined rules and revised face-to-face requirements. We’ll also examine the VA’s wind-down of VASP and efforts to create a permanent partial claim option. Learn how these shifts will impact borrowers, investors, and the servicing industry. 

REAL ESTATE INVESTMENT FORUM:
Seizing the Shift: 5 Proven Tactics to Source, Acquire & Scale SFR Portfolios
What should you be buying right now, and how? This session unpacks the sourcing strategies, inventory types, and capital considerations behind today’s top-performing portfolios. Whether you're chasing REO, Turnkey, or BTR - this panel helps you pick your play.

Déjà Vu in Default

As signs of distress reemerge in the mortgage market, this panel explores whether we’re repeating the past—or reshaping it. Industry veterans share key lessons, compare past and present REO trends, and offer insights on how today’s market players can navigate risks with greater foresight. A must-attend discussion for anyone facing the next phase of the mortgage cycle.

Become the Investor's Go-To-Agent

Investors need agents who understand more than the market—they need partners who know how to navigate financing, avoid closing delays, and keep deals moving. Join Valya Fisher, Vice President of Loan Processing and Head of Transaction Coordination at Built Lending, to learn how financing strategies, streamlined transaction management, and strong coordination can help you better serve investor clients or grow your own investment business. The session will also cover asset-based lending and how understanding investor financing can help agents identify opportunities earlier in the transaction. Walk away with practical tips to close deals more efficiently, build stronger investor relationships, and create more opportunities for repeat business.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

Unlock New Income: Opportunities in Probate & Receiverships 

Expand your business by exploring two growing opportunities in the default mortgage space. This session will introduce real estate agents and brokers to the basics of probate and receiverships, including how these processes work, where opportunities exist, and how they intersect with distressed properties. You'll learn the roles of the key parties involved, common challenges, and best practices for working with attorneys, courts, lenders, and property owners. Whether you're looking to diversify your business or better serve your existing clients, this class will provide practical insights to help you navigate these specialized areas with confidence.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

INVESTMENT & LENDING FORUM:
Managing Risk Across the Mortgage Lifecycle

Economic uncertainty, natural disasters, fraud risks, and borrower stress continue to challenge the industry. Experts discuss enterprise risk management strategies spanning origination, servicing, portfolio monitoring, loss mitigation, and operational resilience. The session focuses on how organizations can identify emerging risks before they become major disruptions. 

MORTGAGE SERVICING FORUM:
Changing Tides: Statutory and Case Law Changes

This interactive workshop will bring together regional legal experts to discuss the latest statutory changes, case law developments, and emerging trends impacting the industry.
Participants will explore updates by region, including new requirements, operational impacts, and lessons learned from recent changes. Through discussion with attorneys who work in these markets every day, attendees will gain practical insight into potential risks, effective strategies, and solutions for navigating an evolving regulatory environment.
Walk away with a clearer understanding of what has changed, what is coming next, and how to adjust your processes to stay ahead.

DISTRESSED ASSETS FORUM:
Partnering in Property Preservation

The property preservation niche currently resides between a rock and and hard place. This community is full of resources and supports to help those in property preservation overcome obstacles and creatively solve problems. Everyone--attorneys, agents, servicers, and pres vendors--has an important role in resolving this situation. Learn what crucial part you should be playing in serving our industry and communities by preserving homes.

DISTRESSED ASSETS FORUM:
Creating New Opportunities 

The REO and foreclosure market requires professionals to have specialized skills, strong relationships, and the ability to navigate complex transactions. Those same skills can open the door to new opportunities and solutions for managing distressed assets.

INVESTMENT & LENDING FORUM:
Affordability, Access, and the Future Borrower

Housing affordability remains one of the industry's defining challenges. This discussion explores down payment assistance, alternative credit models, first-time homebuyer programs, manufactured housing, and emerging pathways to sustainable homeownership. Panelists will examine how lenders, policymakers, and housing advocates can expand access while managing risk.

MORTGAGE SERVICING FORUM:
The Next Chapter in Loss Mitigation

Loss mitigation continues to evolve as servicers manage changing economic conditions and updated program requirements. This session will cover key updates impacting the industry, including the impact of stagflation and recent FHA and VA guideline changes.

INVESTMENT & LENDING FORUM:
Vibe Coding with AI

The nature of software development in mortgage technology has fundamentally shifted. Welcome to the era of "vibe coding"—where natural language intent, agentic AI assistants, and robust architectural guardrails combine to accelerate development timelines at unprecedented speeds. In this dynamic session, technology leaders from the Phoenix Team will demonstrate how they leverage conversational and agentic AI platforms to instantly transform spoken meeting insights and business requirements into production-ready code, documentation, and automated workflows. Discover how your business and technology teams can seamlessly collaborate to modernize legacy architectures and deploy solutions in a fraction of the traditional timeframe. Get ready to have hands-on-keyboards and Vibe Code in real time. Phoenix will explain how the “Messy Middle”—everything that must happen after the prototype and before production is a real problem that companies are struggling to figure out how to solve.

  PRESENTED BY:

Servicer Leadership Roundtable
INVITATION ONLY

This is a private meeting between top servicers and Legal League leadership. Discussions will hinge around key areas of improvement and the collaboration needed to provide meaningful solutions. 

Invited servicers and Legal League leadership only.

Servicer Leadership Roundtable
This is a private meeting between top servicers and Legal League leadership. Discussions will hinge around key areas of improvement and the collaboration needed to provide meaningful solutions. 

Invited servicers and Legal League leadership only

Overlooked Opportunities

Your client database needs to evolve with the market, because many opportunities come via unexpected sources such as attorneys and judges. Major investors are the new "asset manager." Discover what new roles you can assume through your REO expertise, whether it's probate, receiver, or consiglieri to investors.  

A Team Realty Training Session
INVITE ONLY

A Team Realty training is a standalone educational program with its own registration process and attendee management. This training is designed specifically for ATR-approved agents and broker partners. ATR will provide attendees with a Certificate of Completion for the HUD Broker Training session.

PRESENTED BY:

The Challenges and Opportunities of Commercial REO
Activity has been brewing in the Commercial REO sector for too long. When should you expect the dam to break, and how can you leverage this opportunity? Every agent has the chance to carve out their niche in the REO market, and Commercial presents a new and challenging opportunity. Hear from our expert panel on what the future holds for both agents and the larger market.
 

Regulation in Motion: What REO Agents & Broker Need to Know No

In a market defined by relentless regulatory shifts, staying informed isn’t just smart—it’s essential. This panel dives into the fast-changing government policies transforming the REO landscape and reveals how agents and brokers can adapt to thrive. From evolving compliance requirements to new sale procedures, learn how to navigate complexity, seize opportunities, and lead in today’s dynamic real estate environment.

DISTRESSED ASSETS FORUM:
Complex Legal Issues in Foreclosure and Default 
As foreclosure and default servicing face mounting regulatory scrutiny and evolving judicial interpretation, legal complexities continue to grow. This panel of seasoned attorneys and industry experts will explore today’s most pressing foreclosure challenges from title defects, standing issues, and contested mediations to procedural hurdles, statute of limitations nuances, and shifting interpretations of federal rules.

REAL ESTATE INVESTMENT FORUM:
Creative Capital: Lending Strategies That Unlock More Deals
Whether you're growing or pivoting, capital makes it happen. This panel breaks down nontraditional solutions to fund your next deal - even in today's uncertain rate environment. Think beyond the bank to unlock the deal.

MTECH FORUM:
Disrupt or Be Disrupted: Embracing the Tech Revolution 
Emerging technologies and solutions are redefining how mortgage lenders and servicers must operate. This panel highlights cutting-edge innovations, from blockchain and digital closings to advanced analytics and customer experience platforms, that are driving efficiency, transparency, and competitive advantage. Industry executives and subject-matter experts will share success stories and discuss the challenges and advantages of implementing new technologies across the mortgage space.

Run the Machine: Accountability, Leadership, and AI for Growth

For leaders managing growing businesses, increasing transaction volume, and multiple moving parts. This session focuses on accountability, delegation, oversight, risk management, and the practical use of AI to support operations without sacrificing quality, compliance, or control. Attendees will learn how to build dependable teams, create accountability without micromanagement, use AI responsibly, and spend less time chasing people and deadlines while maintaining high standards and protecting their business.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

Wisdom from the Well

New to the default servicing industry? Pull up a chair and learn from the professionals who have helped shape it. This interactive mentoring session pairs newer agents and brokers with experienced industry veterans for candid, small-group conversations about building relationships, avoiding common pitfalls, navigating career growth, and finding success in today's market. Bring your questions, gain practical advice, expand your network, and leave with insights that can only come from years of experience.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

INVESTMENT & LENDING FORUM:
Closing Remarks

MORTGAGE SERVICING FORUM:
The Good, The Bad & The Crazy

Mortgage servicers continue to face changing legal interpretations, regulatory challenges, and new theories that may impact default servicing and loss mitigation. This session will cover recent developments — from lessons learned and best practices to new legal arguments raising questions for the industry. We’ll discuss topics like the “$1 judgment” theory and claims that default judgments may be extinguished. Bring your questions, experiences, and perspectives as we unpack what’s real, what’s risky, and what’s next.

INVESTMENT & LENDING FORUM:

The New Economics of Mortgage Lending

Margins remain under pressure while borrower expectations continue to rise. Industry leaders examine how lenders are balancing growth, cost management, pricing strategy, and operational efficiency in an increasingly competitive market. Discussion includes profitability drivers, production strategies, and the role of technology in improving performance.

DISTRESSED ASSETS FORUM:
Table Talk Discussions: Expanding Your Business Beyond Traditional Real Estate

The market is changing, and successful real estate professionals are looking for new ways to grow, adapt, and create additional revenue streams. These interactive table discussions will bring together industry peers to share ideas, strategies, and lessons learned across a range of opportunities.

Fireside Chat

Join Tiffany Fletcher, Chief Operating Officer of VRM, for an exclusive fireside chat exploring the evolving landscape of the default servicing industry. In this candid 25-minute conversation, Tiffany will share her perspective on the market shifts shaping the year ahead, how VRM is adapting to meet changing demands, and the strategies driving the organization's continued success. She'll also discuss the meaningful impact her team—including its network of real estate agents and brokers—is making in neighborhoods across the country by helping stabilize communities, return properties to productive use, and support homeownership opportunities. Whether you're an agent, broker, or asset manager, you'll gain valuable insights from one of the industry's leading voices.

MORTGAGE SERVICING FORUM:
AI That Delivers: Proven Use Cases in Mortgage Servicing Operations

AI is moving from a future concept to a tool that is helping mortgage servicing teams today. This session will highlight real-world examples of how AI is being used to improve operations, increase efficiency, and support better decision-making.

INVESTMENT & LENDING FORUM:

Economic & Housing Market Update: The Forces Shaping Housing Finance 

From interest rates and inflation to housing supply and consumer demand, the economic landscape continues to shape every facet of the mortgage industry. Join leading economists and market analysts for a data-driven discussion on the key trends influencing housing finance today and what stakeholders should expect in the months ahead.

MORTGAGE SERVICING FORUM:
AI Human Futures

The next generation will inherit a different world. Human Futures is a youth learning and career-readiness program that helps young people build real skills, real projects, and real confidence for a world being reshaped by AI. Phoenix’s mission is to prepare this generation from school years through the first years or a career—to think clearly, work creatively, and build things that matter in a world where AI is central to the job. Phoenix has spent the last few years helping mortgage companies figure out what generative AI means for the way we work. They have educated thousands of operators, built a generative artificial intelligence (genAI) platform, and launched dozens of immersive learning courses for mortgage professionals. Human Futures is a human-first, educator-led, and employer-connected program designed to prepare our next generation of leaders.

 PRESENTED BY:

DISTRESSED ASSETS FORUM:
AI in Action

AI and automation are changing how distressed assets are managed. This session will explore how technology can help teams work faster, reduce manual tasks, and handle growing workloads.

Table Talks
Table Talk - Topics to be Updated Soon!

• Tech Talk - Jim Hastings

Closing Remarks

Always Prepared

As the market shift begins, but the landscape is brand new, bring your best practices for preparing for what's coming. These table talks are designed for learning from eachother's strengths and tactics. They also give you the opportunity to discover great referall opportunities through one another.  

Closing Remarks

MORTGAGE SERVICING FORUM:
Closing Remarks

Welcome Luncheon
Kick off your Five Star Conference experience at the Welcome Luncheon! A great opportunity to jump start your networking and find out how to get the most out of your conference experience. Then hit the Exhibit Hall to learn what products and services can help you in your business.

Keys for Life Luncheon 

Join industry leaders and peers for this signature luncheon as we celebrate the recipient of the 2026 Lifetime Achievement Award and honor United States military veterans during a special presentation. This inspiring event highlights leadership, service, and the individuals who have made a lasting impact on our industry and communities.

PRESENTED BY

Women in Housing Leadership Awards Luncheon
Join Five Star in celebrating the tremendous achievements of remarkable businesswomen whose contributions continue to impact the housing and mortgage servicing industries. Meet this year's outstanding Women in Housing finalists and hear from a selection of industry-leading woman executives during an exclusive panel delving into the struggles and triumphs they have encountered while building their careers within our industry.

Lunch | 12:00 p.m.
Awards Program | 12:30 p.m.

PRESENTED BY

Women in Housing: Featured Speaker 

Julie Shaffer, Associate Deputy Assistant Secretary for Single Family Housing
 U.S. Department of Housing and Urban Development

At this year’s Women in Housing Reception and Luncheon, Associate Deputy Assistant Secretary Julie Shaffer reflects on her distinguished professional journey within HUD. Her remarks will highlight key leadership turning points, the vital role of mentorship, and how staying grounded in the mission of expanding homeownership empowers women to shape the future of housing finance. Join us, for an inspiring reflection on career resilience, public service, and driving meaningful change—featuring personal insights and lessons in leadership.

She-Suite Panel Discussion

Featuring an inspiring conversation with accomplished women leaders shaping the housing and mortgage industry. Hear candid insights on leadership, career growth, overcoming challenges, and creating meaningful impact while paving the way for the next generation of women in housing.

PRESENTED BY

REAL ESTATE INVESTMENT FORUM:
Scaling from 10-100 Doors: Tech, Teams, and Tough Lessons
From solo landlords to full-stack operators, this panel dives into what it really takes to scale. Hear how others overcame growth hurdles, chose tech wisely, and built teams that deliver. Grow smarter. Grow faster.

MORTGAGE SERVICING FORUM:
Market Pulse: Economic Trends and Servicing Outlook 
Kick off the Mortgage Servicing Forum with an expert-driven look at the state of the housing and mortgage markets. This panel will examine key economic indicators, policy developments, and market headwinds, from interest rate volatility to housing supply constraints. Hear from economists, government officials, and industry leaders as they break down what the data is telling us and what it could mean for mortgage servicers in the months ahead.

PROPERTY PRESERVATION FORUM:
Hazards, Disasters, and Insurance – Oh My! 
In the wake of a year marked by unexpected disasters, what have we learned about protecting our assets and infrastructure? This dynamic panel brings together experts from across the property preservation ecosystem to explore real-world lessons, emerging risks, and smarter practices. Gain valuable insights into how insurance, planning, and cross-industry collaboration can better prepare us for the next big challenge.

LENDING & ORIGINATION FORUM:
The Risk Equation: Evolving Trends in Mortgage Insurance 
From natural disasters to evolving regulatory demands, insurance continues to play a critical role in mortgage risk management and loan performance. This panel will feature experts from across the industry discussing the latest trends, challenges, and innovations in property and mortgage insurance, including force-placed coverage, hazard risk, and the impact of climate volatility on underwriting and servicing strategies.

Title Issues
Originally part of the Legal League Default Servicer Certification Level 2, we released this session separately because the content is helpful for professionals who may not be eligible for the full certification. This class contains information on key terms, title policy flow, common title issues, resolutions, and key tips.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

Tax Lien
Details to come.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

MSEA Fall Member Meeting

INVITATION ONLY

This invitation-only session will bring together MSEA members and emerging mortgage leaders for meaningful collaboration, mentorship, and discussion focused on professional growth and the future of the mortgage servicing industry.

Servicer Roundtable
This closed-door discussion is invite-only to servicers and select mortgage industry executives. More details to come!

Invited guests only
 

Government-Owned Real Property Specialist Certification: Brought to you by Raine Companies
OPEN TO ALL ATTENDEES

Join us for Part 1 of our Government-Owned Real Property Specialist Certification at the Five Star Conference—offered free to attendees. This session offers an overview of how government agencies acquire and dispose of real estate, with an in-depth focus on the HUD sales process. You'll gain clarity on how properties are marketed and sold, the role of asset managers, and how brokers, appraisers, and investors can successfully navigate HUD’s unique systems and procedures. Whether you're new to government-owned properties or seeking to sharpen your expertise, this session delivers critical insight into the policies and practices that drive HUD real estate transactions.

Open to all conference registrants

INVESTMENT & LENDING FORUM:
Capital Flows and Liquidity: Where Investors Are Deploying in 2026

As market conditions evolve, lenders and servicers face changing sources of liquidity and capital. This panel explores warehouse lending, securitization trends, private-label MBS, MSR valuations, single-family rental, and investor appetite across the mortgage ecosystem. Executives will discuss how capital providers are evaluating risk and where opportunities are emerging. 

MORTGAGE SERVICING FORUM:
The Rise of Alternative Mortgage Assets: Risk, Recovery & Resolution

As alternative lending products continue gaining market share, servicers and investors face a new set of operational and strategic challenges. Join seasoned industry leaders with experience across lending, servicing, legal, and asset management as they discuss what they're seeing in the field and how they're navigating these evolving asset classes.

Investment & Lending Forum

The Investment & Lending Forum brings together senior executives, policymakers, investors, economists, and technology leaders to examine the forces reshaping housing finance and mortgage lending. Through a series of forward-looking discussions, attendees will explore the economic trends influencing the market, strategies for expanding sustainable homeownership, the evolving economics of mortgage lending, capital markets and liquidity, enterprise risk management, and the transformative impact of artificial intelligence.

DISTRESSED ASSETS FORUM:
Creating Opportunity: How to Create Business in Any Market
OPEN TO ALL ATTENDEES

The best opportunities aren't found on the MLS—they're created before they ever are ever officially listed. Successful agents know how to identify off-market opportunities, recognize major life and property transitions, work with investors, navigate distressed situations, and build relationships that generate business before a listing goes live. You'll learn how to:

• Identify off-market opportunities before your competition.
• Recognize the signals behind distressed properties, probate, investors, absentee owners, and life transitions.
• Ask better questions that uncover real client needs.
• Build a repeatable system for generating opportunities in any market.
• Turn one conversation into multiple business opportunities through strategic solutions and relationships.

    

PRESENTED BY:

Mortgage Servicing Forum 

Join top servicers and attorneys for three powerhouse panels exploring the most pressing legal issues in servicing. With a rise in volume coupled with industry consolidation, learn about servicing new products, FHA/VA program reforms, and bankruptcy compliance. This series delivers practical, real-time insight into AI, regulatory, operational, and litigation risks. It's a must-attend for anyone navigating the ever-evolving landscape of default servicing, plus a can't-miss-won't-miss keynote.

Distressed Asset Management Forum 

The next cycle is coming, but with new challenges and unique opportunities. Join expert real estate professionals for two days of bespoke content that will uncover what is coming, how to prepare, and where your next steps should be. Hear from keynote speakers, join table talks, and learn from panelists about the upcoming niches in the industry that you don't want to overlook. 

Critical Decision Points in the Life of a Defaulted Loan

From the first missed payment through an eviction lockout, this session examines the key decisions that can alter the trajectory of a file.
 

Mortgage Servicing Forum 

Join top servicers and attorneys for three powerhouse panels exploring the most pressing legal issues in servicing. With a rise in volume coupled with industry consolidation, learn about servicing new products, FHA/VA program reforms, and bankruptcy compliance. This series delivers practical, real-time insight into AI, regulatory, operational, and litigation risks. It's a must-attend for anyone navigating the ever-evolving landscape of default servicing, plus a can't-miss-won't-miss keynote.

Distressed Asset Management Forum 

The next cycle is coming, but with new challenges and unique opportunities. Join expert real estate professionals for two days of bespoke content that will uncover what is coming, how to prepare, and where your next steps should be. Hear from keynote speakers, join table talks, and learn from panelists about the upcoming niches in the industry that you don't want to overlook. 

Investment & Lending Forum

The Investment & Lending Forum brings together senior executives, policymakers, investors, economists, and technology leaders to examine the forces reshaping housing finance and mortgage lending. Through a series of forward-looking discussions, attendees will explore the economic trends influencing the market, strategies for expanding sustainable homeownership, the evolving economics of mortgage lending, capital markets and liquidity, enterprise risk management, and the transformative impact of artificial intelligence.

INVESTMENT & LENDING FORUM:

Mortgage AI FOMO

What are others doing? With generative AI dominating every corporate agenda, mortgage leaders face intense pressure to adopt these tools, but distinguishing true operational ROI from marketing hype is a persistent challenge. "Mortgage AI FOMO" (Fear of Missing Out) tackles the anxiety of rapid tech adoption head-on. Phoenix Team executives will cut through the noise to provide a pragmatic roadmap for mortgage originators, subservicers, and asset managers. This session will look at where AI is delivering measurable lifts in efficiency—such as automated data extraction, MISMO alignment, and predictive risk analytics—and where hasty implementation risks costly compliance and security missteps.

MORTGAGE SERVICING FORUM:
Managing Growth During Industry Change

Mortgage servicing is seeing increased volumes while the industry continues to consolidate through mergers and acquisitions. This session will discuss how servicers, law firms, and vendors can manage growth while maintaining quality, compliance, and efficiency.

DISTRESSED ASSETS FORUM:
Back to the Future: What to Expect in the 2027 Foreclosure Market

In this session hosted by the National Association of Default Professionals (NADP), get a data driven, up-to-the-minute analysis of today's foreclosure market, and what's in store for 2027.

This information-packed session will include expert commentary from industry analysts, default servicers, asset managers, and real estate professionals, offering insights into delinquency, default, and foreclosure trends and the real-world implications for professionals across the entire default servicing ecosystem.

Learn how to separate hype from reality in today's foreclosure headlines. Where tomorrow's foreclosure volume will come from - how high it will be, what it will look like, and when to expect it. And find out what all this means for businesses across the industry - including yours!

 PRESENTED BY:

Default Insights - A Collaborative Classroom Series
The Legal League is introducing something new at this year’s conference: Default Insights – A Collaborative Classroom Series. Designed for servicers, REO agents, attorneys, and investors alike, these informal sessions deliver practical guidance on critical issues in default servicing. Each class offers an engaging, approachable format with real-world takeaways you can put into action.

Shellpoint REO Agent Network Meeting
OPEN TO ALL ATTENDEES

Shellpoint invites all agents to attend this exclusive session.

    

Open to all conference registrants

PRESENTED BY:

REAL ESTATE INVESTMENT FORUM:
Unlocking Hidden Profits: Revenue Plays You're Probably Missing
Every door should be making you more. This session breaks down untapped monetization opportunities for operators ready to think beyond rent checks. Profit is in the margins, if you know where to look.

MORTGAGE SERVICING FORUM:
GSE Perspectives: Insights from Fannie Mae & Freddie Mac
In today’s rapidly evolving market, aligning with GSE priorities is more important than ever for servicing professionals. This discussion features senior representatives from Fannie Mae and Freddie Mac, who will share the latest updates on servicing policies and initiatives designed to support homeowners. Learn how these two cornerstone organizations are navigating current challenges, driving innovation, and working with servicers to strengthen housing stability.

LENDING & ORIGINATION FORUM:
From Click to Close: Optimizing the Borrower Journey 
In today’s competitive and rapidly evolving housing market, effective marketing is more than messaging: it’s about connection, compliance, and conversion. This panel brings together top lending leaders to explore how mortgage companies are leveraging data, digital channels, automation, and community engagement to reach borrowers where they’re at. Panelists will also address fair lending considerations, brand trust, and the changing expectations of today’s homebuyers.

Bankruptcy 101 & Advanced Bankruptcy
Originally part of the Legal League Default Servicer Certification Level 1, we released this session separately because the content is helpful for professionals who may not be eligible for the full certification. This module covers the essentials of understanding the Bankruptcy laws, as well as the essentials of the Bankruptcy process, particularly when a mortgage is involved. 

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

PROPERTY PRESERVATION FORUM:
The Pricing Squeeze: Keeping Preservation Viable 
Pricing challenges continue to hinder progress in property preservation. As material and labor costs rise while allowable limits remain stagnant, the gap threatens both asset value and community safety. This panel will explore practical strategies, innovative solutions, and actionable steps to help the industry adapt. Join the conversation as experts share how they’re navigating these challenges—and what must happen next to ensure preservation remains both possible and prioritized.

Marketing in the Modern Real Estate Age
TBD

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

MORTGAGE SERVICING FORUM:
Closing Remarks

INVESTMENT & LENDING FORUM:
Closing Remarks

Essential Soft Skills for Loss Mitigation

Successful mediation requires preparation, authority, and the right approach. This session will cover common mistakes in loss mitigation mediations and how to better navigate the process. Learn why having the right decision-makers present, understanding the full loan history, and being prepared with options are critical to reaching resolution. Topics will include mediation etiquette, communicating effectively, avoiding bad faith concerns, and focusing on compromise rather than winning the case. Attendees will leave with practical guidance for making mitigation more productive and successful.

MORTGAGE SERVICING FORUM:
Industry Roundtables

Engage with colleagues at your table during interactive topic-centric discussions led by  industry experts. This is the perfect combination of networking and education.

INVESTMENT & LENDING FORUM:

Leadership in a Transforming Mortgage Industry 

The mortgage industry continues to navigate rapid technological change, evolving consumer expectations, regulatory uncertainty, and shifting market dynamics. In this executive leadership panel, C-suite leaders from across the housing finance ecosystem will share how they are guiding their organizations through periods of disruption while positioning for long-term growth. Panelists will discuss leadership strategies for building resilient teams, fostering innovation, managing organizational change, attracting and retaining talent, and preparing for the next generation of mortgage banking. 

American Destiny Realty Network Reception
PRIVATE RECEPTION FOR ADR MEMBERS & INVITED GUESTS ONLY

ADR is proud to host their members and invited guests at a special reception during the Five Star Conference.


Open only to ADR members & invited guests.
 

Five Star Alliance Membership Happy Hour

Join fellow Five Star Alliance members for happy hour in the Expo Hall. Connect with industry peers, expand your network, and enjoy meaningful conversations in a relaxed setting. Whether you're a longtime member or new to the Alliance, this is a great opportunity to build relationships, exchange ideas, and make the most of your membership experience.

REAL ESTATE INVESTMENT FORUM:
5 Essential Strategies for SFR & BTR Success: Source, Rehab, Manage, Exit
From the first bid to final exit, this panel walks through the exact steps top SFR and BTR operators use to grow. Whether you’re acquiring REO, optimizing a rehab, or building a platform, these 5 strategies will sharpen your edge. Master the full SFR playbook.

MORTGAGE SERVICING FORUM:
Layering in Business Efficiencies

As mortgage servicers navigate shifting regulatory landscapes, rising costs, and evolving borrower expectations, the ability to adjust and improve business efficiencies has never been more critical. This panel brings together seasoned industry executives to explore how organizations are streamlining operations and optimizing workflows without compromising compliance or customer service. From automation strategies to data-driven decision-making, our speakers will share insights into driving sustainable efficiency across the servicing lifecycle.

INVESTMENT & LENDING FORUM:

Closing Remarks

DISTRESSED ASSETS FORUM:
Closing Remarks

MORTGAGE SERVICING FORUM:
Closing Remarks

Short Sales 
TBD.

Open only to those who purchase the Conference Registration + Class Pass add-on package.
 

LENDING & ORIGINATION FORUM:
Unlocking Homeownership Through Education 
Empowering today’s borrowers requires more than financing—it demands education, transparency, and trust. This panel will explore the role of homebuyer education in expanding access to credit, reducing default risk, and building generational wealth. Hear from housing counselors, nonprofit leaders, GSE representatives, and lenders on innovative strategies to reach first-time buyers, support underserved communities, and integrate education into the origination experience.

Code Violations & Super Liens: Hidden Risks in Distressed Assets

Distressed properties can come with hidden issues that impact timelines, costs, and successful resolution. This session will cover code violations, municipal liens, and super liens that can create challenges for property professionals.

PROPERTY PRESERVATION FORUM:
PPEF Industry Update: Shaping the Future of Property Preservation 
Leaders from the Property Preservation Executive Forum (PPEF) will share the latest initiatives designed to strengthen and support our industry. Learn how their strategic efforts, advocacy, and resources are driving positive change—and how you can align your work with the evolving direction of the field. Don’t miss this opportunity to connect with the voices shaping our industry's future.

Opening Reception & The Five Star Block Party 

Kick off Five Star Conference at our Opening Reception & Five Star Block Party, an exciting evening of networking, entertainment, and industry connections. Set against the Dallas skyline, attendees can enjoy food, drinks, live entertainment, and sponsored gatherings at the Restaurants on Lamar—all in one vibrant, open-air setting designed to bring the industry together.

Registration Open (Limited)*

Registration is ONLY open for SPONSOR exhibitor check-in and for FORCE Welcome Reception attendees between 4:00 - 6:30 PM. 

NOTE: Exhibit Hall, meeting rooms, general registration and all event areas will not open until Tuesday morning.
 

REAL ESTATE INVESTMENT FORUM:
Your 5-Star Edge: Mastermind Breakouts + Expert Host Introduction
Before we break into peer-led mastermind tables, meet the expert facilitators who guided today’s sessions. Then roll up your sleeves for interactive small groups designed to turn insight into action. Leave with solutions, not just notes.

Military Honors Reception
PRIVATE RECEPTION | INVITATION ONLY

Brookstone Management is hosting a private reception to support the Military Warriors Support Foundation (MWSF).

This is a private event for invited guests only. RSVP required.

HOSTED BY                              HONORING
         
 

Agent Welcome Reception - Powered by the FORCE  
OPEN TO ALL AGENTS

Hosted by the FORCE, this reception will serve as a pre-conference gathering of agents. This is a great chance to build a network of referrals, make connections prior to the bustle of the conference, and learn more about the FORCE. 
 

Opening Night Reception 
Make the most of your Five Star Conference experience by joining industry elites at the Opening Reception, hosted by Freedom Mortgage. Seize this invaluable opportunity to network with clients and fellow professionals to explore potential new partnerships at the Omni's Texas Spice. 

PRESENTED BY