Joshua Bishop has over 15 years of extensive operations and compliance experience in consumer finance and mortgage servicing. In his role at NewRez, Bishop’s hands-on leadership style and continued focus on improving the customer experience have helped set him apart in the industry. He consistently uses a strategic and innovative approach to solve problems or find a better way to accomplish tasks and goals. He continuously looks for new tools and processes to make projects more efficient, a recent example being the implementation of a department request tracker for NewRez’s servicing division that balances projects, eliminates multiple email requests and allows tracking of all inter-departmental requests. Bishop is the executive sponsor for the BOLD Employee Resource Group at Newrez, which empowers and drives change for people of color by cultivating an inclusive and uplifting environment that stimulates professional growth through mentorship, professional development, and community engagement.