Dave Hughes serves as SVP of Customer Care, which includes customer service, delinquency management, disaster recovery, correspondence and complaint management, workforce optimization, and credit reporting. During his tenure with RoundPoint, Hughes has built systems, processes, and controls designed to maximize operational efficiencies, ensure guideline compliance, and deliver story-worthy customer experiences. Hughes has 25 years’ banking and mortgage experience in both servicing and originations. Prior to RoundPoint, Hughes held leadership roles at Wells Fargo, Bank of America, and Aurora Loan Services.