Schedule of Events


MONDAY, SEPTEMBER 19 | 1:30 PM - 4:30 PM

The Servicing & Compliance Lab brings together mortgage servicing professionals and government representatives for candid, collaborative discussions of the headwinds facing the industry. What best practices are in use? What servicing strategies are the most effective? Most importantly, how is the industry advancing solutions to keep the American dream of homeownership alive in the face of unprecedented challenges?




1:30 PM - 1:35 PM

Welcome Remarks
Host Sponsor, Incenter, kicks off the Servicing & Compliance Lab and gives an overview of the topics discussed. 

Sean Cooke
1:35 PM - 1:55 PM

A Conversation With FHFA Director Sandra Thompson
Director Thompson joins Five Star for an exclusive discussion of FHFA's priorities, focuses, and accomplishments during her term thus far.

Sandra L. Thompson Ed Delgado
1:55 PM - 2:40 PM

A Firm Foundation: Mortgage Servicing in a Transitional Period
What are the pain points mortgage servicers are facing amid a turbulent economic landscape and an uncertain global stage? Dive into trending topics such as the Homeowners Assistance Fund, post-pandemic loss mitigation, and the risk of recession ahead, this panel brings together servicing experts to share best practices and lessons learned.

Jane Larkin Erik Schmitt Justin Nezda Marcel Bryar Brandon Latman Kevin Osuna
2:40 PM - 2:55 PM

Economic Update
Fannie Mae Chief Economist Douglas G. Duncan joins the Lab to present a brief economic update, tapping into his work with Fannie's Economic & Strategic Research Group.

Douglas G. Duncan
2:55 PM - 3:40 PM

By the Book: Government Perspectives & Insights
With servicers once again under increased scrutiny and the CFPB warning that “unprepared is unacceptable” as volumes begin to normalize, how can mortgage servicers ensure they’re delivering top-tier service and working effectively with regulators and other government partners? Join our panel of experts as they discuss how the servicing industry can best align with government regulators and agencies to ensure success and avoid friction.

Elizabeth R. Spring Tim Rood Ryan McGuinness Erin Persons
3:40 PM - 4:25 PM

Servicing Tech: Innovation by Necessity
What role will AI play in lending and servicing decisions in the years ahead? How can banks and non-depository institutions best protect both their customers and themselves in an age of increased cybersecurity perils? What qualities do servicers need in their vendor partners when it comes to driving innovation and excellence? Join us for a discussion of these and other topics at this year’s Servicing Tech panel.

Cecelia Raine Todd Mobraten Reg Shepherd Yvette Gilmore Mike McAuliffe Rida Sharaf
4:25 PM - 4:30 PM

Closing Remarks
On behalf of Lab Host, Xome, Reg Shepherd wraps up the Servicing & Compliance Lab and delivers closing remarks.

Reg Shepherd