Kerry Medel is the Director of Client Engagement and Compliance Oversight for Brookstone Management, a leader in the field services industry. Bringing over a decade of experience in default field servicing, Medel has worked to enhance client, subcontractor, and team member experiences by strategizing efforts to operationalize team compliance. By focusing on quality assurance auditing and production monitoring to drive efficiencies, her implemented procedure and solution management oversight have helped propel Brookstone’s product delivery and customer experience to the next level.