Soft Skills for Difficult Moments
Every profession requires soft skills, in addition to the hard skills, but the default servicing world needs many more. When dealing with people during tough times, tempers are real, emotions are reactive, and situations are complicated. Additionally, there are the legalities that constrict your clients and vendors and require more nuanced responses on your part. Learn from a panel of well-versed agents, vendors, and asset managers how to polish your interactions with the full array of personalities and circumstances you encounter in this work.