Head of Home Loan Servicing
Ann Thorn is the head of the Home Lending Servicing team, which services mortgage loans and home equity products for more than 6 million customers. A 30-year veteran of the mortgage industry, Thorn joined Wells Fargo from Caliber Home Loans, where she served as Chief Loan Administration Officer and was responsible for all production and servicing operations in Caliber’s Retail, Wholesale, and Correspondent channels. She has led large teams and complex operations with particular expertise in areas like servicing and default, including the Mortgage and Vehicle Servicing team at Bank of America and Default Services at JPMorgan Chase. Thorn graduated from Marquette University with a Bachelor of Science in Business Administration and Marketing. She has received industry recognition as 2020 DS News’ Top 25 Women of Law and 2020 Five Star Lifetime Achievement Award.