Michael Merritt is Senior Vice President and Head of Consumer Solutions Delivery at Citizens Bank, leading the mortgage servicing contact centers and default servicing organization. He oversees Customer Service, Collections, Loss Mitigation, Foreclosure, Bankruptcy, and REO operations.
Before joining Citizens, Michael led Default and Customer Care at BOK Financial, managed mortgage sub-servicer oversight at Goldman Sachs, and held a variety of leadership positions at Mr. Cooper spanning Customer Care, Loss Mitigation, and First Line of Defense.
He earned a Master of Legal Studies in Risk Management and Compliance from Texas A&M University School of Law, an MBA from Texas Tech University, and a BA in Organizational Leadership from Arizona State University.